About the role

The Business Process Analyst is responsible for evaluating operational workflows across distribution centers and supply chains to identify inefficiencies and implement sustainable improvements. This role acts as an internal consultant to document standardized processes, manage SOP governance, and lead cross-functional initiatives to enhance operational consistency.

What they look for

Process improvement Operations management Supply chain management Data analysis SOP development Project management Workflow analysis Cross-functional collaboration Internal auditing KPI monitoring Lean Six Sigma ERP systems WMS platforms Problem solving Communication

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least five years of experience in operations, logistics, or continuous improvement. Proficiency in process documentation, analytical problem-solving, and familiarity with business systems like ERP or WMS is required.

Benefits

Medical Dental Vision 401k Paid time off Company-paid life insurance Short-term disability Referral program Employee discount Health savings account

Full description

At International Gourmet Foods (IGF), our mission is to deliver quality service and cultivate community around the table. We’re committed to hospitality, continuous improvement, and making it easy to be an IGF customer.

Position Summary

The Business Process Analyst, Operations is responsible for improving the way IGF operates across its distribution centers and supply chain. This role partners with the Operations leadership team to evaluate current workflows, identify opportunities for improvement, document standardized processes, and implement sustainable solutions that improve efficiency, quality, and operational consistency.

This position serves as an internal consultant, balancing time between observing operations, analyzing data and outcomes, facilitating process improvements, and maintaining standard operating procedures (SOPs).

Key Responsibilities

Continuous Improvement

Analyze operational workflows to identify inefficiencies, bottlenecks, and waste
Lead process improvement initiatives from concept through implementation
Facilitate cross functional collaboration to redesign business processes
Measure results and recommend additional improvements

SOP Governance

Develop and maintain SOPs
Create process maps, workflows, and supporting documentation
Ensure operational documentation remains current and reflects best practices
Conduct routine internal audits to validate compliance with established standards

Operational Partnership

Support initiatives across:

Operations (headquarters and distribution centers)
Receiving
Shipping
Deliveries
Inventory Management
Logistics
Health and Food Safety
Facilities

Data and Analysis

Analyze operational KPIs and trends
Develop recommendations supported by data
Partner with IT on reporting and system enhancements
Monitor the effectiveness of implemented improvements

Project Management

Manage multiple improvement initiatives simultaneously
Coordinate stakeholders across departments
Develop implementation plans and monitor progress
Report project status

Qualifications

Bachelor’s degree in business, supply chain, industrial engineering, operations management, or related field
Minimum five years of experience in operations, distribution, logistics, process improvement, or continuous improvement
Experience documenting business processes and SOPs
Strong analytical and problem solving skills
Excellent communication and facilitation skills
Proficiency with Microsoft Office and business systems

Preferred:

Experience with ERP and WMS platforms
Experience with Lean, Six Sigma, or continuous improvement methodologies
Experience within food distribution, manufacturing, or supply chain operations

Success Measures

SOP accuracy and completion
Successful implementation of improvement initiatives
Operational efficiency improvements
Reduction in process variation
Cross functional collaboration
Measurable business impact

Job Title: Business Process Analyst, Operations

Targeted Salary Range: $80,000-$90,000 annually (commensurate with experience)

Employee Group: Full-Time

Work Modality: Remote

Benefits:

Medical
Dental
Vision
401K
Paid time off
Company-paid life insurance
Short-term disability
Referral program
Employee discount
Health savings account

International Gourmet Foods (IGF) is an Equal Opportunity Employer