Cloud Infrastructure Support Engineer – NCS & CBIS
MSI Technologies Inc. · Mexico · $46K–$48K/yr
Technology, Information and Internet · 201-500 employees
About the role
The engineer will troubleshoot and resolve complex cloud infrastructure issues within production environments while providing support for containerized platforms. They will also conduct root cause analysis for high-severity incidents and develop automation scripts using Python and Ansible.
What they look for
Requirements
Candidates must have hands-on experience with Nokia Container Services (NCS) and CloudBand Infrastructure Software (CBIS). Strong proficiency in Kubernetes, OpenStack, Linux, and automation tools is required, along with experience in a Tier 3 support capacity.
Benefits
Full description
🚀 Cloud Infrastructure Support Engineer (Tier 3) – NCS & CBIS
Professional Summary
We are seeking an experienced Cloud Infrastructure Support Engineer (Tier 3) to join an international project. This role focuses on supporting mission-critical cloud infrastructure for a global client in a 100% remote, offshore contract capacity. The successful candidate will work U.S. business hours and collaborate daily with international teams.
Key Responsibilities
- Troubleshoot and resolve complex cloud infrastructure issues within production environments.
- Provide support for and optimize containerized platforms, including Kubernetes, Red Hat OpenShift, and OpenStack.
- Conduct Root Cause Analysis (RCA) for high-severity incidents to identify underlying problems.
- Develop and maintain automation scripts primarily using Python and Ansible.
- Serve as a Tier 3 escalation point, committed to ensuring high service availability and customer satisfaction.
Technical Requirements (Must-have)
- Hands-on experience with Nokia Container Services (NCS) and CloudBand Infrastructure Software (CBIS) is essential.
- Strong experience with the following technologies and practices:
- Kubernetes
- Red Hat OpenShift
- OpenStack
- Linux (specifically Red Hat/CentOS distributions)
- Root Cause Analysis (RCA)
- Python and/or Ansible for automation
- Complex troubleshooting in cloud infrastructure environments
- Proven experience supporting production environments as a Tier 3/L3 Engineer or equivalent.
- Fluent English (spoken and written) is required for daily international collaboration.
Desired Skills (Nice-to-have)
(No explicit nice-to-have skills were mentioned in the job description.)
Benefits
- 100% Remote work environment.
- Opportunity to work on an Offshore Project.
- Work schedule aligned with U.S. Time Zone business hours.
- Competitive monthly salary: USD 3,800–4,000.
