IT System Administrator (all genders)

About the role:

You’ll be part of the IT Operations team supporting our warehouse, production, and office locations across Poland. Your primary responsibility will be ensuring smooth day-to-day IT operations at our logistics and manufacturing sites while acting as the local point of contact for employees and site managers.

You’ll travel regularly between our locations to provide hands-on support, coordinate local IT projects, and ensure that systems, devices, and infrastructure are operating reliably.

What you’ll do

• Provide local and remote IT support to employees across our warehouse, manufacturing, and office locations in Poland
• Travel between sites to perform maintenance, troubleshoot issues, support projects, and build strong relationships with local teams
• Follow existing IT processes and help improve them through documentation, standardization, and automation
• Ensure workstations, mobile devices, printers, scanners, warehouse equipment, and local infrastructure are functioning reliably
• Proactively identify and resolve technical issues before they impact business operations
• Support the availability, security, and compliance of local IT systems and collaborate with central IT teams and external providers
• Provide support through our ticketing system, remote support tools, and on-site visits, handling incidents and service requests across support levels 1 to 3
• Manage hardware lifecycle processes including deployment, replacements, repairs, and asset tracking
• Process employee onboarding and offboarding activities, including user accounts, devices, access rights, and workplace setup
• Support warehouse and production systems, ensuring business-critical operations remain uninterrupted
• Maintain accurate documentation of IT assets, procedures, and site-specific configurations
• Coordinate with vendors and service providers when on-site support or infrastructure work is required

So, what can you expect to work on?

• Supporting warehouse operations and logistics systems
• Managing end-user devices and local infrastructure across multiple locations
• Improving site connectivity, reliability, and operational efficiency
• Participating in IT projects related to warehouse automation, production systems, and workplace technology
• Working closely with operations, warehouse, and manufacturing teams to solve practical business challenges

What you offer us

• At least 3 years of experience in IT support, systems administration, or a similar role
• Strong knowledge of macOS and windows environments, Google Workspace, networking fundamentals, and endpoint management
• Experience supporting warehouse, logistics, manufacturing, or industrial environments is a strong advantage
• Hands-on troubleshooting skills with a practical and solution-oriented mindset
• Strong customer service and communication skills, with the ability to support both technical and non-technical users
• Experience working with ticketing systems, asset management tools, and IT documentation
• Ability to work independently and prioritize tasks across multiple locations
• Willingness to travel regularly between sites throughout Poland
• Valid driving license (Category B) and confidence driving between locations
• Fluent English and Polish; German is a plus
• Comfortable working primarily on-site rather than remotely

What does Yoshi en offer

• An appealing discount on all of our products

• Competitive salary and time off

• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia.

• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas.

About us

As a multi-brand company, we bring together brands such as Yoshi en, Edeneve and Dr. Schweikart, all founded by entrepreneur Jörg Schweikart as independent sister brands of Sunday Natural. While each brand has its own identity, products and stage of growth, they are united by a shared commitment to quality, innovation, fairness and naturalness.

Our teams work from Grasblau in Berlin, a modern and sustainable office with plenty of natural light, quiet rooms and spaces designed for collaboration and focused work.