Tech Lead - Enterprise Application Salesforce P 4C

Tech Lead - Enterprise Application - Salesforce P

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

We are inviting applications for the role of Principal Consultant- Salesforce CRM Analytics Developer

You’re responsible to ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required

Improve the configuration of a customized Salesforce database that streamlines and automates operations and optimizes efficiency.

Responsibilities:

• Design, develop and maintain Tableau CRM solutions tailored to meet business objectives and user requirements.
• Build data models, datasets, and dashboards in Tableau CRM to visualize complex data sets and KPIs.
• Implement best practices for data visualization, ensuring accuracy, consistency, and usability of dashboards.
• Perform data analysis to identify trends, patterns, and insights that drive business value.
• Optimize Tableau CRM performance through efficient data modeling and dashboard design.
• Troubleshoot and resolve complex issues that arise within the CRM environment, providing timely and effective solutions.
• Work closely with data engineers and administrators to ensure data integrity, security, and scalability.
• Provide training and support to end users on Tableau CRM functionality and usage.
• Stay updated on Tableau CRM features, enhancements, and industry trends to continuously improve analytics solutions.
• Collaborate with IT teams to integrate Tableau CRM with other systems and data sources as needed.

Qualifications we seek in you!

Minimum Qualifications

• BE in Computer Science, Information Systems Management, Computer Engineering, or an equivalent combination of education and/or experience
• Knowledge on TCRM is must
• Assist with providing estimates on assigned tasks
• Independently write quality code that is simple, reliable, and scalable
• Excellent oral, presentation, and written communication skills

Preferred Qualifications/ Skills

• Strong analytical skills and problem solving skills
• Proactively explore methods and tools to improve the overall development proces

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

MuleSoft Certified Developer - Level 1 - TrailheadTrailhead

Required Skills

Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Enterprise Application Salesforce P

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.