Associate Business Analyst (Entry Level)

ERNI is a fast-growing Software Development company headquartered and founded in Switzerland in 1994, with more than 800 employees. We are highly specialized in IT & software engineering to enable and deliver innovation in process and technology. Our first service center in Asia Pacific is in Metro Manila (Mandaluyong) from where we provide our service to Europe, APAC incl. our local market Philippines, and USA regions. We are now geared towards expansion and are looking for highly motivated joiners.

WHY ERNI is the best place to call HOME? 🏡

• 🤩 At ERNI, this is how we can support you; ALL company PERKS AND BENEFITS take effect UPON HIRING!

• Contract: there is always a project and opportunity for you.

• Personal Development and Travel Opportunities outside the Philippines.

• Baby Basket – to welcome your newborn to the ERNI family.

• Fruit Basket – boost of vitamins during hospitalization.

• Free snacks and coffee in the office

🔐 UNLOCKING NEW DOORS OF GROWTH & OPPORTUNITIES

• Free Training with Certifications: Grow with us through technical and non-technical training.

• Challenging Projects: ERNI is dedicated to developing high-quality software in complex technical environments such as MedTech, Industry, Finance, and Transportation. Have the chance to participate in various technically challenging projects amongst passionate and skilled colleagues.

• Employee Welfare: You will be guided by a group of people who will guide and support you to have the right tools and mindset.

• Promotions & Recognition: From the very first day, we offer you a way to learn and develop yourself in our company. Your colleagues and superiors consistently recognize and appreciate all efforts, making you feel satisfied with your achievements.

• Communication: You will find transparency, honesty, and open communication in our working culture. we value suggestions, opinions, and feedback from all employees.

⏱ FLEXIBILITY

• Hybrid Set-Up: We are combining both remote work and in-person work. The hybrid setup will allow you to reduce commuting time and have a more flexible work schedule. This will help you to manage better your work-life balance.

🎉 EVENTS:

• We provide many opportunities to connect and build relationships. We are learning, growing, and celebrating achievements together. You will experience a wide range of different exciting activities. What to expect? Leisure Events, Summer Events, Family Events, Social Events, and Year-End Events.

👋 What are our wishes?

Requirement and Qualification (Education & Work Experience)

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Business Management, Business Administration, Accounting, Engineering, or a related discipline.

• Recent graduate or up to 2 years of relevant experience in business analysis, systems analysis, project coordination, software development, quality assurance, or a related field.

• Internship, academic project, or practical experience in requirements gathering, business process documentation, or digital solutions development is an advantage.

• Basic understanding of business analysis concepts, including requirements elicitation, documentation, validation, and process mapping

• Exposure to software development projects or digital transformation initiatives is desirable.

• Familiarity with Agile or Scrum methodologies is an advantage.

• Exposure to enterprise platforms such as ServiceNow, Microsoft Power Platform, or similar business applications is desirable but not required.

• Demonstrated ability to learn new technologies and business processes in a collaborative environment

Technical Knowledge

• Basic understanding of business analysis principles, techniques, and best practices.

• Understanding of software development lifecycle (SDLC) concepts.

• Familiarity with Agile methodologies, including Scrum or Kanban.

• Basic knowledge of business process modeling and documentation techniques.

• Proficiency in Microsoft Office applications, particularly Word, Excel, PowerPoint, and Visio.

• Familiarity with collaboration and project management tools such as Microsoft Teams, Azure DevOps, Jira, or similar platforms is an advantage.

• Exposure to Microsoft technologies such as SharePoint, Power Apps, Power Automate, Copilot, or other low-code/no-code platforms is desirable.

• Basic awareness of ServiceNow Platform or similar enterprise service management platforms is an advantage.

• Willingness to learn emerging technologies, including Artificial Intelligence (AI), Generative AI (GenAI), automation, and process improvement tools.

Soft Skills

• Self-motivated with a strong willingness to learn and continuously develop professional skills.

• Good written, verbal, presentation, and interpersonal communication skills.

• Strong analytical and problem-solving abilities with attention to detail.

• Ability to work collaboratively in a multicultural and multidisciplinary team environment.

• Good organizational and time management skills with the ability to manage multiple tasks and priorities.

• Demonstrates initiative, accountability, and a customer-focused mindset.

• Adaptable and open to learning new technologies, tools, and ways of working.

• Ability to communicate ideas clearly and build positive working relationships with stakeholders.

💼 How can you contribute to the team?

The Associate Business Analyst (Graduate) is an entry-level role under the Talent Accelerator: IDIQ FIT Leaders Graduate Program. This is a strategic initiative to modernize client’s operations by enabling staff to develop secure, efficient digital solutions on approved platforms, under clear governance. The program aims to build a digitally fluent workforce, streamline processes, and establish a foundation for scalable, AI enabled innovation.

The Associate Business Analyst (Graduate) is responsible for gathering, analysis, and validation of business requirements for digital products and technology initiatives program. The incumbent will perform stakeholder interviews, workshops, and documentation of user requirements under the guidance of senior business analysts, product managers, and technical leads. This role provides graduates with practical experience in business analysis, Agile product delivery, and stakeholder engagement while contributing to the successful delivery of technology solutions. She/he will work closely with the Project Manager, Product Manager, Platform Lead, developers, testers, and business stakeholders and will report to the designated senior International Staff and/or senior National Staff.

We are seeking graduates who have demonstrated strong academic performance, including High Distinction and Distinction level results, together with active involvement in university extracurricular activities. We value candidates who have balanced academic excellence with leadership, volunteering, student engagement, research, or other initiatives that demonstrate initiative, teamwork, and future professional leadership potential.

Scope of Work/Responsibilities

Detailed Tasks/Expected Output

• Strategy, Planning, and Client Management

• Organize meetings and collaborate with product managers to determine product scope, vision, and roadmap.

• Write user stories, epics, releases as well as their characteristics.

• Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

• Communicate, confirm, present requirements/application change requests to product team for work estimation/sizing.

• Work with stakeholders and product team to prioritize collected requirements under the product backlog.

• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.

• Product Design and Development

• Define product features according to business needs. Take charge of user requirement analysis for product design by co-working with the technical team.

• Manage and prioritize product backlog items. Optimize pipeline release plan based on the delivery to ensure maximum client requirements are met.

• Assist the product development team in meeting the objectives of each sprint/release cycle.

• Production Support

• Participate in post-go-live maintenance service plan, in-house or managed service, for new products in coordination with the technical team.

• Coordinate with the ITD technical support areas to ensure correct and efficient operations of assigned application systems. Respond to and resolve major and critical incidents swiftly.

• Ensure that clients and stakeholders are informed of the status of the product. Regularly submit reports on progress status, including problems encountered, root cause analysis, and resource requirements of assigned product/application systems.

• Operational Management

• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. Perform effort estimation using INVEST (Independent, Negotiable Valuable, Estimable, Sized appropriately, and Testable).

• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.

• Create process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.

• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.

• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.

• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.

• Communicate changes, enhancements, and modifications of business requirements – verbally or through written documentation – to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

• Ensure completion of proper documentations necessary to deploy applications/products.

Work Arrangement

• Full onsite (5x a week). Any hybrid or work-from-home arrangements will be subject to the discretion of the user units

• Work Schedule is from 8:00AM – 5:00PM Manila Time