Cybersecurity Support Engineer

About the Role

We are looking for a Cybersecurity Support Engineer to join our cybersecurity team. The ideal candidate will have hands-on experience in endpoint security, XDR/EDR administration, DLP, vulnerability management, and application security tools. The role will involve supporting, configuring, troubleshooting, and managing various cybersecurity solutions while ensuring effective security operations.

Key Responsibilities

• Deploy, configure, administer, and manage Endpoint Security and Management solutions.

• Perform administration, configuration, monitoring, and troubleshooting of XDR/EDR solutions.

• Support the implementation and management of Data Loss Prevention (DLP) policies and configurations.

• Troubleshoot and resolve Forcepoint DLP configuration and policy-related issues.

• Monitor and manage DLP policies to ensure compliance with organizational security requirements.

• Assist with vulnerability management activities, including vulnerability scanning, assessment, prioritization, and reporting.

• Perform vulnerability scanning and analysis using tools such as Nessus and Rapid7 Nexpose.

• Support application security testing using DAST and SAST tools to identify web application vulnerabilities.

• Analyze security alerts, vulnerabilities, and configuration issues and provide appropriate remediation recommendations.

• Assist in troubleshooting cybersecurity tools and resolving technical issues in a timely manner.

• Maintain technical documentation related to security configurations, policies, incidents, and troubleshooting activities.

• Collaborate with internal teams and customers to support the deployment and effective operation of cybersecurity solutions.

Requirements

• Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or a related field.

• Minimum 6 months of relevant experience in the cybersecurity field.

• Hands-on experience with Endpoint Security and Management solutions.

• Experience in XDR/EDR administration, configuration, and management.

• Basic understanding of DLP concepts, policies, and management.

• Practical knowledge of Forcepoint DLP, including configuration troubleshooting and policy management.

• Basic understanding of Vulnerability Management processes.

• Intermediate-level knowledge of vulnerability scanning tools such as Nessus and Rapid7 Nexpose.

• Basic to intermediate understanding of Application Security, including DAST and SAST concepts and tools.

• Good troubleshooting, analytical, and problem-solving skills.

• Strong communication and documentation skills.

• Ability to work effectively both independently and as part of a team.

Preferred Qualifications

• Relevant cybersecurity certifications such as Security+, CEH, CySA+, or equivalent.

• Experience working with multiple cybersecurity products and security technologies.

• Understanding of common endpoint, network, web application, and security vulnerabilities.

• Experience in a cybersecurity support, SOC, security engineering, or technical support environment.

Key Competencies

• Cybersecurity Operations

• Endpoint Security

• XDR/EDR Administration

• DLP Management

• Vulnerability Management

• Security Scanning

• Application Security

• Technical Troubleshooting

• Problem Solving

• Customer & Stakeholder Management