Desktop Support Engineer
Indus Systems & Services · Daund, Maharashtra, India · ₹400K/yr
Information Technology & Services · 51-200 employees
Yesterday
Mid (2-5 yrs)
Full-time
India
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About the role
The engineer will install, upgrade, and troubleshoot desktop hardware, software, and peripheral equipment. They are also responsible for managing IT assets, maintaining inventory, and providing L1 remote and on-site support to users.
What they look for
Windows 7
Windows 10
Microsoft Office
Hardware Troubleshooting
Desktop Support
Laptop Maintenance
Active Directory
Networking
Antivirus
Outlook
IT Asset Management
Remote Desktop Support
Peripheral Maintenance
Driver Management
Requirements
Candidates must have 2-5 years of experience in desktop support and hardware maintenance. Proficiency in Windows environments, Microsoft Office, and basic networking troubleshooting is required.
Full description
- Install, upgrade, support and troubleshoot Windows 7, Windows 10 & Microsoft Office (2007 to 2022 & O365) and other authorized desktop applications.
- Installation and maintenance of Desktops and Laptops in workgroup and domain model.
- Implementing, managing, monitoring and troubleshooting hardware devices and drivers.
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
- Customize desktop hardware to meet user specifications and site standards
- Installation and troubleshooting of client applications
- Handling IT asset stock and maintain IT inventory records.
- Installation and configuration of Outlook and troubleshooting mail problems.
- Installation of Antivirus and troubleshooting virus related problems.
- Troubleshooting of general networking issues.
- Handling remote desktop connection thorough VNC, anydesk, ammyy admin, TeamViewer etc.
- Installation of Active directory tool and work on it.
- Replacing faulty motherboards, SMPS, RAM, HDD, CD-ROM etc.
- Provide L1 support, Remote support, co-ordination with users
