Business Process Analyst
CMA CGM Norfolk, Virginia, United States · $74K–$92K/yr
Transportation, Logistics, Supply Chain and Storage · 10,001+ employees
About the role
The Business Process Analyst is responsible for mapping, documenting, and reengineering business processes to improve operational efficiency and service delivery. They facilitate cross-functional projects, define performance metrics, and ensure process changes align with organizational goals.
What they look for
Requirements
Candidates must have a Bachelor's degree and 3-5 years of relevant experience in process modeling, improvement, and project management. Proficiency in process improvement methodologies and strong analytical skills are required, with Lean Six Sigma or PMP certifications preferred.
Benefits
Full description
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Position Summary
The Business Process Analyst supports the design, analysis, and improvement of business processes to enhance efficiency, effectiveness, and service delivery. This role partners with cross-functional teams to identify opportunities, recommend solutions, and ensure alignment with organizational goals.
Functions & Duties
- Facilitate business process engineering and improvement projects from initiation to completion.
- Map, document, and analyze business processes to identify inefficiencies and recommend solutions.
- Apply process improvement models, tools, and methodologies to drive measurable results.
- Identify root causes of operational challenges and propose corrective actions.
- Define, implement, and monitor key process performance metrics.
- Prepare clear, data-driven project deliverables such as progress updates, final reports, and analysis summaries.
- Reengineer business processes to improve efficiency, accuracy, and customer satisfaction.
- Develop and communicate business process rules for integration into systems solutions.
- Apply project management methodologies to track progress and ensure timely milestone achievement.
- Collaborate with internal teams to ensure process changes align with broader business operations.
- Facilitate meetings, workshops, and project teams to achieve outcomes.
- Provide influence and support to ensure adoption of process changes across departments.
- Evaluate the potential impact of process improvement initiatives and recommend prioritization.
- Ensure compliance with company policies and procedures.
- Perform other duties as assigned by management.
- MISCELLANEOUS RELATED DUTIES or PROJECTS AS ASSIGNED
Knowledge, Skills, Abilities
- Familiarity with IT concepts and systems development beneficial.
- Strong understanding of process mapping, process improvement, and process engineering principles.
- Proficiency with process improvement and statistical analysis tools and techniques.
- Skilled in data analysis and the preparation of clear, actionable reports.
- Effective facilitation, communication, and collaboration skills.
- Strong analytical, critical thinking, and time management abilities.
- Ability to work cross-functionally and influence without direct authority.
- Proficiency with Microsoft Office Suite; experience with MS Project or similar project/time management software is a plus.
- Ability to maintain a strategic view while managing details.
- Demonstrated ability to prioritize, delegate, and hold stakeholders accountable for deliverables.
Qualifications
Education
Required/Preferred Education Level
Required Bachelor’s Degree
Preferred Master’s Degree
Work Experience
Experience Years of Experience
General Experience 3-5 years
Industry Experience 1-3 years
Overall industry experience is preferred, as well as in process modeling and improvement, project management and business transformation.
License
Required/Preferred License or Certification
Preferred Lean Six Sigma Certification, Project Management Professional (PMP)
At CMA CGM, we are committed to fair and equitable compensation practices. The expected salary range for this position is $74,000 – $92,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for: Performance-based bonuses. Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities
We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.
Come along on CMA CGM’s adventure! The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at orf.pse_recruiting@cma-cgm.com
