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BELFOR Franchise Group

Technical Salesforce Trainer

BELFOR Franchise Group Birmingham, Michigan, United States

Consumer Services · 10,001+ employees

5 h ago
salesforce Mid (2-5 yrs) Full-time United States
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About the role

The Technical Salesforce Trainer will facilitate in-person classroom training, onboarding labs, and desk coaching to ensure operational proficiency. They are also responsible for designing training modules, auditing data entry for platform compliance, and maintaining operational SOPs.

What they look for

Salesforce Technical Training Classroom Instruction Coaching Onboarding SOP Development Data Auditing Salesforce Administration Flow Basics Reporting Dashboards Page Layouts Salesforce Mobile App Instructional Design

Requirements

Candidates must have 2-4+ years of technical software training experience, with at least 2 years specifically focused on the Salesforce platform. Proficiency in Salesforce configurations and the ability to lead interactive classroom instruction in a physical office setting are required.

Full description

POSITION OVERVIEW 

We are seeking a dedicated Technical Salesforce Trainer to lead technical enablement, onboarding, and continuous platform education for our operational team. In the restoration industry, real-time data accuracy, immediate field updates, and precise scope/job-costing tracking are critical to insurance claims processing and cash flow. This position requires full-time, 100% in-person presence at our facility to deliver live, hands-on classroom instruction, conduct side-by-side technical coaching, and provide immediate operational support for our team.

KEY RESPONSIBILITIES 

  • Facilitate 100% in-person classroom training, technical onboarding labs, and side-by-side desk coaching to ensure rapid time-to-proficiency across all operational roles. 
  • Design, build, and maintain technical training modules, printed quick reference guides, and role-based operational SOPs translating complex Salesforce configurations into clear instructions. 
  • Audit end-user data entry (job scope details, equipment tracking, moisture logs, estimate status) to enforce platform compliance, track adoption metrics, and partner with Salesforce Administrators. 
  • Other projects and duties as assigned. 

EXPERIENCE AND QUALIFICATIONS 

  • 2-4+ years of hands-on technical software training experience, with at least 2 years focused directly on the Salesforce platform. 
  • Deep working knowledge of standard and custom objects, reports, dashboards, Page Layouts, Flow basics, and the Salesforce Mobile App. 
  • Demonstrated ability to lead engaging, interactive classroom instruction and 1-on-1 coaching sessions in a physical office setting. 
  • Prior experience in restoration, construction, trades, or field services is highly preferred. 
  • Salesforce Certified Administrator or Certified Instructor credentials preferred. 

PHYSICAL REQUIREMENTS 

  • Ability to sit or stand for extended periods during live classroom training and 1-on-1 coaching sessions. 
  • Ability to operate standard office equipment and view computer/tablet screens continuously. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

DISCLAIMER 

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. 

BELFOR Holdings is an Equal Opportunity Employer

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