IT Support Engineer - Maternity Cover
The Focusrite Group · High Wycombe, England, United Kingdom · £25K–£35K/yr
Musicians · 501-1,000 employees
About the role
You will respond to support tickets and work on internal improvement projects to enhance user experience and automate processes. Additionally, you will support users across various technologies while ensuring the environment remains secure and available.
What they look for
Requirements
The role requires professional experience in IT support, specifically with Microsoft Office 365, MDM platforms, and hardware/software troubleshooting for MacOS and Windows. Candidates should be self-starters with strong time management skills and the ability to debug complex integration issues.
Benefits
Full description
IT Support Engineer - Maternity Cover
Term: Full-time, 12 month contract
Location: High Wycombe
Salary: £25000-£35000 pa + benefits
We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.
This contract role will start in September 2026 and is expected to last for 12 months.
You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.
The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.
You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.
As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.
Essential experience :
- Professional experience with Microsoft Office 365 Administration
- MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
- Experience of MacOS/Windows - hardware & software troubleshooting
- Professional Experience working in another IT Support role
Experience beneficial to the role:
- Azure / Entra ID cloud services – modern workplace
- SharePoint Administration
- Jira / Confluence administration
- PowerShell scripting
- Printer Troubleshooting
- Android and iOS device support
- Secure email gateways
- ITIL-based Service Management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Configuring or Supporting Single Sign-On SSO
- Professional use of CoPilot and AI tools
- Full UK Driving Licence
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.
Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.
