Technical Architect, Cloud & Network (12 months contract)

Temporary 12-month opportunity

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.

This role provides architectural and engineering leadership in Network Infrastructure by envisioning capabilities, creating business cases, architectural roadmaps and detailed designs aligned with Metrolinx Enterprise strategy in collaboration with Enterprise architecture and other stakeholders. Infrastructure includes but is not limited to Private Clouds, Public Clouds, Hybrid Clouds, Multi-Cloud, Software Defined Network Infrastructure-as-Code, Infrastructure-as-a-Service, Platform-as-a-Service and Software-as-a-Service. Ensures the network Infrastructure provides solid foundations to innovate and deliver world-class solutions to Metrolinx stakeholders.

What will I be doing?

• Collaborates with Enterprise Architecture, Product Managers, Cybersecurity, I&IT teams and other stakeholders to assess business needs, define future capabilities, and develop future-state Infrastructure architectures, roadmaps, standards and reference architectures.
• Translates business requirements into Infrastructure technology requirements and detailed conceptual, logical, integration and physical designs, ensuring alignment with enterprise architecture standards and documentation practices.
• Develops business cases, cost-benefit analyses, technology roadmaps and procurement requirements, including RFPs, RFIs, RQQs, Statements of Work and Bills of Materials; supports vendor and managed-service procurement.
• Evaluates emerging Infrastructure technologies, industry trends and best practices, conducting market scans and identifying opportunities for innovation, modernization and continuous improvement.
• Identifies opportunities to automate infrastructure and operations, embedding Infrastructure as Code, automation and CI/CD practices into Infrastructure solutions and lifecycle management.
• Identifies and assesses Cloud Infrastructure risks, developing mitigation strategies and ensuring security, resilience and compliance are incorporated into Infrastructure solutions.
• Provides technical leadership and hands-on expertise to project and operational teams across networking, computing, storage and development, including design validation, implementation, troubleshooting, incident/problem management and root-cause analysis.
• Establishes service levels, performance measures and reporting, drives continuous improvement initiatives, and collaborates with internal and external stakeholders to deliver high-quality Infrastructure solutions on time, within budget and aligned with organizational goals.

What Skills and Qualifications Do I Need?

• Completion of a degree or diploma in Computer Science, Information Technology, Engineering or a related discipline

• Demonstrated experience contributing to the success of midsize-to-large initiatives with above average levels of complexity and business criticality.

• Public Cloud Certification (Azure, AWS, Google Cloud) at professional/advanced level is required

• Cisco Certified Networking Associate (CCNA) or higher is an asset

• Experience with Cloud IaaS/PaaS, particularly Azure, including high availability, disaster recovery, and business continuity

• Experience with DevOps and automation, including GitHub, Jira, Jenkins, CI/CD, Ansible, Terraform, and Infrastructure as Code (IaC)

• Experience with containerization and orchestration, including Docker and Kubernetes.

• Experience with Cloud networking and infrastructure services, including load balancing, overlay networking, Azure ExpressRoute, DNS, DHCP, PKI, proxies, routing, switching, LAN/WAN, SD-WAN, and MPLS

• Experience with storage and data protection technologies, including FC, iSCSI, FCoE, storage arrays, backup, archival, and deduplication

• Experience with integration and low-code platforms, including API gateways

• Experience with security, compliance, and modern infrastructure architectures, including Zero Trust, PCI-DSS, operational technology, and edge environments

• Experience leading teams in the design, architecture, delivery, and support of complex and critical infrastructure environments, with strong problem-solving, communication, presentation, and stakeholder-management skills

• Experience with ITIL processes, including incident, problem, and change management, and the ability to measure and communicate performance to key stakeholders.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email hr.recruitment@metrolinx.com.

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.

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