Senior Delivery Manager

Ciklum is looking for a Senior Delivery Manager to join our team full-time in Bulgaria.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Facilitate all core Scrum events (Planning, Daily Stand-ups, Reviews, Retrospectives)
• Clear team dependencies and coach the team to resolve blockers independently
• Partner with BAs, Solution Architects, and Tech Leads to streamline project delivery
• Build trust and manage expectations across a wide range of stakeholders
• Create and maintain progress dashboards and key performance metrics
• Set clear priorities, set team expectations, and drive continuous process improvements
• Support the team in keeping the backlog refined and prioritized
• Maintain a productive, positive working environment under high-pressure conditions
• Manage team onboarding and offboarding as project needs shift

Requirements:

• Build effective working relationships with client counterparts to support project execution and day-to-day coordination
• Define and manage project scope, deliverables, timelines, and resources
• Estimate, plan, and adjust project activities from initiation through completion, ensuring milestones are met
• Track and report project progress, risks, and financials to internal stakeholders and clients using established tools and processes
• Proactively identify and escalate risks or blockers, collaborating with relevant stakeholders to develop solutions
• Coordinate team ramp-up and onboarding, ensuring alignment with recruitment and delivery setup
• Apply and maintain delivery best practices in tools, processes, and communication flows (e.g. using PRODIGY templates)
• Monitor changing client requirements and raise improvement opportunities or service adjustments to senior delivery leads
• Monitor and support team performance to ensure motivation, accountability, and delivery consistency
• Prepare and present project documentation, including reports, dashboards, and meeting materials
• Contribute feedback and suggestions to improve internal processes, tools, and delivery practices across the organization
• Participate in pre-sales and support the creation of delivery proposals that align with client needs and Ciklum’s capabilities
• 4+ years of experience in IT project delivery, coordination, or team management
• Experience managing or coordinating teams 20+ FTEs
• Exposure to scope control, scheduling, and team coordination
• Skills & Knowledge:• Solid understanding of Scrum, Kanban, and general Agile delivery lifecycles
• Working knowledge of software development lifecycle and ability to monitor delivery progress (e.g. Scrum burndown chart, Gantt diagram)
• Agile Tools: Azure DevOps (preferably) proficiency for tracking and backlog management
• Reporting: Hands-on experience creating project dashboards and delivery metrics
• Technical Aptitude: Technical background or equivalent experience working alongside dev teams
• Communication: Strong explanation skills and ability to communicate with technical (mostly) and non-technical stakeholders effectively
• Conflict resolution: Proven ability to resolve team conflicts
• Execution: Excellent prioritization and multitasking abilities in high-pressure environments
• Resilience: High stress resistance and composure under demanding conditions
• Working knowledge of team ramp-up, resourcing plans, and staffing
• Intermediate English (B2+) for written and verbal communication

Desirable:

• Good to have skills & knowledge:
• Familiarity with contract types (SOW, MSA) and how they affect delivery terms
• Basic financial literacy, including gross margin, rate cards, headcount allocation, and budget forecasting
• Big plus:
• Experience with AzDO or experience in advanced setup of any task tracking tool for the project
• SAFe certification or experience with it
• Scrum certification
• Education & Certifications:
• Bachelor’s/Master's in IT, Business, or a similar field
• Agile certification recommended (Scrum Master or ICAgile)
• Foundations in project management methodologies (PMI CAPM or similar) are a plus

What’s in it for you?

• Regular salary reviews based on performance
• Corporate events: webinars, offline parties, and meetups
• Internal Mobility Program
• Tailored education path (including full access to Udemy, certifications, etc.)
• 25 paid days off: 20 business days of vacation per calendar year + 5 undocumented sick leave days
• Additional health insurance
• 100% company-covered Multisport card, with discounts available for family members

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Since expanding to Bulgaria in 2022, we’ve been building a fast-growing team that thrives on learning, collaboration, and innovation. Join us on this exciting journey and help shape the future of our delivery center.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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