Technical Support Engineer
NetApp, Inc. · Bangalore, Karnataka, India
Software Development · 10,001+ employees
About the role
Provide enterprise-level technical assistance to customers by diagnosing and troubleshooting software and hardware issues related to NetApp storage. You will be responsible for delivering timely and accurate solutions while building trust with clients through effective problem-solving.
What they look for
Requirements
Requires over two years of experience in a technical support setting with strong knowledge of storage hardware, operating systems, and network protocols. Candidates must demonstrate proficiency in troubleshooting complex connectivity issues and possess scripting skills in languages such as Python, Ruby, or Bash.
Full description
Job Summary
We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.
Job Requirements
- Demonstrates excellent troubleshooting skills with a strong passion for problem-solving and investigation
- Possesses a solid understanding of Storage Hardware Architecture, including Partitioning and RAID
- Exhibits comprehensive knowledge of Operating Systems, such as Microsoft Windows and Linux
- Brings extensive troubleshooting experience with Ethernet, TCP/IP routing, Multipathing, FC/FCoE, and iSCSI protocols
- Holds practical expertise in managing FC and IP switches from vendors like Cisco and Brocade
- Capable of identifying and resolving Storage/Host connectivity issues efficiently
- Skilled in diagnosing complex problems and delivering root cause analyses across intricate application stacks, operating systems, network switching, and storage components
- Familiar with popular hypervisors, e.g. VMware ESXi/vSphere
- Experience in sizing, performance analysis, and troubleshooting of data storage systems; host appliance experience is an added advantage
- Knowledgeable about cloud provider configurations and troubleshooting in multi-protocol environments
- Proficient in Unix (linux) operating systems
- Familiarity with the NetApp product portfolio and practical working knowledge is beneficial
- Hands-on experience with Enterprise Storage solutions
- Understands block storage systems
- Possesses knowledge of S3 cloud storage concepts
- Demonstrates experience with Docker containers
- Proficient in Linux scripting languages, including Bash, Ruby, and Python
- Understands core network security and infrastructure concepts, including DNS, Certificates, and Firewalls
Education
Over two years of experience in a Technical Support setting
