Manager Teaching Laboratory - Engineering Tech Support Svcs

Position Summary The Manager Teaching Laboratory is responsible for overseeing the day-to-day operations, administration, and support of instructional laboratories within the department. This position provides leadership and direction for laboratory staff and serves as a key resource in ensuring that teaching laboratories are fully equipped, safe, and prepared to support instructional, educational, and student learning activities. The manager coordinates laboratory operations, resources, equipment, and personnel to ensure high-quality support for faculty, students, and academic programs in the College of Engineering.

Responsibilities

20% - Serves the College by overseeing the day-to-day planning, operation, and resolution of College-specific lab service and support needs. Provides direct assistance and consultation to faculty, staff, and students, requiring strong customer service, communication, and problem-solving skills. Conducts individual and group training sessions as needed and collaborates with college administrators regarding hiring, projects, meetings, and operational initiatives. Consults with laboratory users and serves as a liaison with other college departments and external partners to support College operations. Coordinates and facilitates college and laboratory tours. Manages and oversees laboratory projects, work requests, and College initiatives involving laboratory resources. Leads project teams, coordinates project activities, and ensures deliverables are completed within established deadlines.

25% - Provides laboratory management, configuration, deployment, maintenance, and troubleshooting for instructional and research hardware, software, peripherals, and specialized applications, including LabVIEW, MATLAB, ANSYS, SolidWorks, Arena, Minitab, Cadence, CodeWarrior, and other software used in teaching and research. Oversees laboratory operations by installing, configuring, maintaining, and supporting computing hardware, peripherals, and software; coordinating equipment repairs, replacements, and lifecycle management; and ensuring laboratories remain organized, safe, functional, and instructional-ready. Collaborates with faculty, facilities, vendors, and other stakeholders to align laboratory resources and configurations with academic and research requirements. Monitors technology needs and provides responsive support to faculty, staff, students, and laboratory users.

25% - Application Support: Provide advanced application and technology support for departmental systems, including troubleshooting incidents, identifying root causes of recurring issues, implementing solutions through established change management processes, and providing technical guidance to faculty, staff, students, and TSS unit support staff. Analyze and resolve complex software, hardware, and system-related issues while ensuring minimal disruption to operations. Maintain instructional and research laboratory environments by installing, configuring, and supporting software and hardware; monitoring technology needs; coordinating equipment repairs and replacements; ensuring laboratory safety requirements are met; and maintaining laboratories in a professional, organized, and instructional-ready condition. Collaborate with faculty, students, facilities personnel, vendors, and external partners to align laboratory resources with instructional needs, support equipment lifecycle management, and ensure effective operation of specialized technologies, including 3D manufacturing equipment such as FDM printers, powder printers, and desktop milling machines.

10% - Plan and maintain specialized laboratory desktop imaging to ensure the workstation, tools and software are functioning and highly available to faculty, staff and students.

5% - Provide assistance with technology requirements in classrooms, conference rooms, and other remote locations including, but not limited to, setting up laptops, projectors, network and internet access, wireless microphones, video recording, and telepresence systems.

5% - Works closely with peers in the USF Information Technologies and Research Computing units to insure the major software tools used by faculty, staff and students are configured, licensed and implemented on University supported systems.

5% - Perform PC and Macintosh Configuration, installation, and imaging throughout all of the USF College of Engineering in the instances where USF Information Technologies does not support the activity. Performs miscellaneous information technology support duties as required to meet the needs of the unit. Trouble shoot basic networking, login errors, configuration of specialized drivers for analytical tools. Minor component troubleshooting such as identification of hard disk failure, power supply failure, and overheating. Must be familiar with proper backup procedures and advise computing users as to data best practices.

5% - Perform other duties as assigned. Examples: Working on and with faculty, Staff, and students in 3D printing technology tools.

Qualifications

Minimum Qualifications:

This position requires a Bachelor’s degree in a field related to the discipline of the work, and one year of related experience. Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.

Preferred Qualifications:

Industry certifications in the following subject areas: Microsoft, Cisco, Network+, A+, Dell, and/or Apple are preferred, but not required. Four years experience in an information systems support environment. Working experience with workstation imaging and deployment is preferred.

****This job is subject to Foreign Influence Screening: During the 2021 Florida legislative session, House Bill 7017 (“HB 7017”) was passed and later signed into law by Governor DeSantis. The new law modifies a variety of Florida Statutes to address concerns regarding improper foreign influence. With regard to employment at major research institutions like the University of South Florida, the new law requires thorough review of certain applicants for positions involving research.

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws:

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.