Engineer - IT Product Support
Marsh McLennan · pune, Maharashtra, India
Professional Services · 10,001+ employees
About the role
The role involves resolving IT product issues by troubleshooting system alerts and assisting users with technical problems. It also requires maintaining support documentation and ensuring adherence to change management processes.
What they look for
Requirements
The candidate should be capable of working with internal teams and suppliers to resolve tickets effectively. Familiarity with the Software Development Lifecycle and basic change management practices is expected.
Benefits
Full description
Company:
Marsh
Description:
Helps to resolve issues, working with clients and peers (primarily internal), other IT departments and suppliers as appropriate; Helps to provide support until tickets are resolved. Assists in troubleshooting activities to resolve simple issues reported by users, as well as troubleshoot system-triggered alerts and escalates issues to the appropriate technology groups.
Supports basic change management processes (i.e. Software Development Lifecycle and Change Management).
Ensures appropriate support documentations and knowledgebase is complete and maintained.
For U.S. colleagues only, click here to review additional responsibilities and our reasonable accommodations standards.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
