About the role

The Business Process Analyst will analyze, document, and improve agency business processes for the Oklahoma State Department of Health. Responsibilities include developing process maps, facilitating improvement sessions, and creating data-informed recommendations to enhance efficiency and standardization.

What they look for

Business Process Analysis Process Mapping Lean Six Sigma Workflow Review Data Analysis Standard Operating Procedures Change Management Project Management Performance Management Stakeholder Management Business Requirements Quality Improvement Process Improvement Technical Writing Executive Reporting

Requirements

Candidates must have 3-5 years of experience in business analysis or a related field. A master's degree in MBA or MHA and professional certifications in Lean Six Sigma or project management are preferred.

Full description

Overview:

This Business Process Analyst (BPA) is a member of an interdisciplinary team supporting the Oklahoma State Department of Health (OSDH) Transformation Management Office (TMO) in analyzing, documenting, and improving agency business processes. This is not a Remote Position.

Essential Functions:

Conduct business process analysis through stakeholder interviews, workflow reviews, data analysis, and other appropriate assessment methods.

Develop and maintain current-state and future-state process maps, workflows, and supporting documentation.

Apply Lean Six Sigma and quality improvement methodologies to identify process gaps, bottlenecks, redundancies, root causes, and improvement opportunities.

Develop practical, data-informed recommendations to improve process efficiency, effectiveness, standardization, and sustainability.

Develop and revise standard operating procedures (SOPs), process documentation, business requirements, reports, executive summaries, and other written materials.

Facilitate or support process improvement sessions with program staff, subject matter experts, and other stakeholders.

Develop appropriate process measures and performance indicators to evaluate the effectiveness of implemented improvements.

Support implementation, change management, and sustainment activities associated with approved process improvements.

Provide regular progress updates and maintain documentation of assigned projects, deliverables, risks, issues, and recommendations.

Complete assigned deliverables within established timelines and incorporate OSDH feedback into final work products.

Complete other duties, as assigned.

Qualifications:

Minimum of 3-5 years' experience as a business analyst.

Professional experience in business analysis, process improvement, project management, performance management, or a related field.

Experience working in state government, healthcare, public health, finance, regulatory, or similar service-related environments is highly preferred.

Experience supporting strategic initiatives, organizational transformation, or enterprise-level improvement efforts.

Experience developing executive-level reports, dashboards, process maps, SOPs, or implementation documentation.

Preferred master's degree in MBA or MHA.

Lean Six Sigma, project management, change management, business analysis, or related professional training or certification is preferred.

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