Assistant Manager, GT-TBS, GCDB App Delivery Digital, Production Support Primary - Clicks/Octo MY (L2 Application Support)
CIMB Group Malaysia · Kuala Lumpur, Kuala Lumpur, Malaysia
Banking · 51-200 employees
About the role
The L2 Production Support Engineer is responsible for day-to-day application maintenance, including troubleshooting, problem resolution, and system performance monitoring. They also coordinate planned activities, support deployments, and participate in Agile ceremonies to ensure system stability.
What they look for
Requirements
Candidates must possess a Bachelor's degree and have strong critical thinking and problem-solving skills. Experience in IT operations, production support, and general banking or online banking knowledge is required.
Full description
Job Purpose *
L2 Production Support Engineer is responsible for the 2nd level support on the day-to-day maintenance of application system. Their task includes problem analysis, troubleshooting application issues and issues resolution or escalation to the next level (L3 Support team).
Key Responsibilities *
- Problem analysis and resolution.
- Perform system performance and stability monitoring
- Provide support and coordination of planned activities based on assigned shifts. Subjected to change as and when assigned by supervisor.
- Support the system maintenance (including deployment related activities) for Production and DR environment as assigned by the supervisor.
- Collection and analysis of system statistics
- On-call standby support 24x7.
- Complete other task to be assigned by supervisor
- Own the reported issue and work towards issue resolution.
Job Specification *
- Knowledge of best practices and IT operations in an always-up, always-available service
- Strong critical thinker with problem solving aptitude.
- General banking knowledge or Banking knowledge related to online banking
- Represent production support for the suite of apps in the domain in Agile stand-ups, planning sessions and deployment activities.
- Drive improvements to processes and design enhancements to automation to continuously improve the production environment.
- Identify reoccurring issues and work with IT & Business partners to remediate using the problem management process.
Qualifications
(Basic Degree/Diploma etc)
- Bachelor’s Degree or equivalent experience required
Professional Qualification and/or Regulatory, Licensing requirements NA
