About the role

You will manage the product lifecycle for B2B and Groups, Meetings and Events programs by creating requirements, user stories, and overseeing user acceptance testing. Additionally, you will analyze market data and customer insights to provide strategic recommendations to leadership and cross-functional teams.

What they look for

Product management User stories User acceptance testing Competitive analysis Data analysis Stakeholder management Product documentation Requirement gathering Strategic decision-making B2B programs Groups, Meetings and Events JIRA Confluence Smartsheet Figma

Requirements

The role requires at least five years of professional experience, including a minimum of one year in product management. Candidates must demonstrate the ability to capture complex requirements and collaborate effectively across various business and technology teams.

Benefits

Travel perks Employee stock purchase program Paid parental leave Caregiving concierge services Crisis concierge Mental health resources Paid time off Health and welfare benefits Retirement plans

Full description

Exceptional Hospitality Starts with You

This position is remote eligible, but with a preference for candidates based in McLean, VA; Dallas, TX; or Memphis, TN

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Manager, Commercial Product you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth. On the Commercial Product team, you will report to the Director, Product Management. You will work on projects including Hilton's Groups, Meetings and Events (GM&E) product family and Business-to-Business (B2B) programs.

What you'll do during a typical day:

Understand the detailed needs of customers, suppliers, hotel owners and operators and how these needs fit into the big-picture solution set
Create user flows, write detailed user stories, requirements, support wireframe and prototype creation, plus manage backlog
Oversee the development of requirements and lead end-to-end user acceptance testing to help deliver new features, integrations, and products
Conduct detailed competitive and comparative analysis and ensure the team knows the latest developments in the industry to inform strategic decision-making
Develop customer-insight-led recommendations with executive summaries and backup details by requesting and analyzing data from multiple sources. Present customer, market and operational insights to product and business leaders as well as delivery teams, gathering feedback to inform product decisions

How you'll collaborate with others:

Lead business and technology team discussions for discovery, solutioning and delivery.
Collaborate with teams across technology, marketing and loyalty, analytics, sales, and commercial services
Work with third-party vendors to support product needs, testing activities, and delivery of enhancements and fixes

Deliverables you'll take ownership of:

Detailed requirements and product documentation that support new features, integrations and enhancements across Hilton's B2B programs and Groups, Meetings and Events products
Insight-led recommendations and presentations that bring together customer feedback, market research and data analysis to support product strategy decisions

What It Takes to Make the Stay

You have these minimum qualifications:

Five (5) years of professional experience, including one (1) year of Product Management or related experience
Experience capturing detailed requirements for complex programs and collaborating with a broad range of partners to deliver successful outcomes
Travel up to 20%

It would be useful if you have:

Experience in Groups, Meetings and Events or B2B
Experience working with third-party vendors
Experience working with JIRA, Confluence, Smartsheet, VS Code and/or Figma
Experience in the hospitality industry

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $100,000 – $145,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

#LI-REMOTE

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.