Technical Product Support Analyst
trane technologies Lexington, Kentucky, United States · $67K–$93K/yr
Truck Transportation · 10,001+ employees
About the role
The analyst is responsible for creating, maintaining, and testing product data, pricing, and configuration rules for the Unitary portfolio. They will also oversee bill of materials implementation and troubleshoot data or application issues to ensure accurate equipment selection and ordering.
What they look for
Requirements
Candidates must hold a Bachelor's degree in a technical field or an Associate's degree with at least two years of relevant product experience. Strong attention to detail, proficiency in configuration concepts, and the ability to work effectively in cross-functional engineering teams are required.
Benefits
Full description
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
This Technical Product Specialist is responsible for creating, maintaining and testing product data, pricing, rules & notes for products in our Unitary portfolio. This work supports software programs used by the field sales organization, as well as external customers, to select Trane Commercial Systems equipment. It also supports the tools used by commercial sales offices to price, generate documents such as proposals and submittals, and ultimately to order Trane equipment. This position requires a detailed-oriented person who works well both independently and in a team setting. Must have good written communication skills to clearly communicate product selection and ordering requirements to both internal Trane personnel and external customers. What You Will Do:
- Oversee implementation, maintenance, and auditing of configuration management and bill of materials across multiple systems to ensure data integrity.
- Utilize critical thinking skills to convert requirements from design, engineering, product support, and manufacturing into effective supporting tools and processes.
- Troubleshoot and resolve data and application issues reported by customers, ensuring timely and effective solutions.
- Ensure delivery of accurate and reliable data products by thoroughly reviewing both personal work and the work of others.
- Work with cross-functional teams to create and maintain analytic workflows and data visualizations that support business objectives.
What You Will Bring:
- Bachelor’s Degree in Computer Science, Statistics, Data Science, Information Systems, Engineering, or equivalent degree OR
- Associate’s Degree (Electrical or Mechanical Design is desired) and 2 years of Trane Commercial Product experience is preferred
Key Competencies:
- Working knowledge of computer-aided graphic systems; AutoCAD experience preferred.
- Basic understanding of product definition and configuration concepts preferred.
- Must be able to function in a technical engineering team environment.
- Ability to work both individually and in cross-functional teams
- High attention-to-detail and solid communication skills
- Self-motivated and tenacious
- Excellent computer skills
- Willing to learn and ask questions
- Ability to travel – Expected travel - 10%
Annual Base Salary Range or Hourly Base Pay Range:
$66,816.66 - $93,309.99Compensation Type:
SalaryIncentive Eligible:
NoSales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations
Safety Sensitive Role:
NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
