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Gilat

Technical Support Engineer

Gilat San Isidro, Piura, Peru

Satellite Telecommunications · 1,001-5,000 employees

6 h ago
support-engineer Mid (2-5 yrs) Full-time Peru
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About the role

Provide technical support for satellite and networking products while performing onsite installations and troubleshooting. Manage customer service requests, conduct product demonstrations, and maintain regular communication with dedicated clients.

What they look for

Technical Support IP Networking Satellite Communication RF Equipment Cisco Switches Cisco Routers Troubleshooting Software Upgrades Site Surveys TCP/IP CRM SAP SharePoint VPN TeamViewer Virtualized Environments

Requirements

Requires a Bachelor's degree in Electronics or Communication Engineering and at least two years of experience in customer service engineering. Candidates must possess strong knowledge of TCP/IP networking and Cisco hardware, along with proficiency in English.

Full description

We are Gilat. Anywhere on the planet and in space, we bring Boundless Communications.

At Gilat Satellite Networks, (NASDAQ: GILT, TASE: GILT) we’re not just shaping the future of satellite communications—we’re transforming how the world connects. From bridging the digital divide to powering in-flight connectivity and delivering combat-proven advanced SATCOM solutions, we're driving deep-tech satellite innovation. We believe in the right of all people to be connected and are united in our resolution to provide communication solutions to all reaches of the world.

Who we are looking for

As a Technical Support Engineer, you will become part of Gilat Satellite Networks, Tier2 Support in the Americas region, Providing Services and Support for Gilat products and solutions.

What you will do

  • Provide technical Support to Gilat Customers for Gilat and third-party products (IP Networking, Cellular, RF and Satellite communication)
  • Perform software upgrades, onsite Installation, Site surveys and troubleshooting on problems.
  • Lead worldwide Demos related to Gilat’s products and solutions (mainly in Americas region)
  • Perform Customer visits, Provide Analysis reports, technical documents, and frontal training.
  • POC for dedicated customers (Weekly conference calls)
  • Resolve Customer Service Request within SLA
  • Work with ERP Systems (SAP, CRM, SharePoint)

Requirements

  • B.E / B. Tech - Electronics / Communication Engineering
  • At least 2 years of experience, working as customer service engineer in customer environment – Must
  • Experience with remote connection (Team viewer, VPN, VLC) – Must
  • Advanced English level - Must
  • Working knowledge in TCP/IP networking (protocols, Sniffer captures and Analysis) – Must
  • Ability to work during weekends and holidays whether necessary – Must
  • Ability to go out station/abroad – Must
  • Be familiar with VSATs and Satellite communications – Advantage
  • Be familiar with RF equipment and testing tools (Cables types, Connectors, Spectrum Analyzer, Power meter, etc) – Advantage
  • Be familiar with Earth station antennas (RFT, UPLC, ACU) – Advantage
  • Be familiar with Cisco switches and routers (Commands, configuration, routing protocols) – Must
  • Be familiar with virtualized environments – Advantage
  • DevOps and scripting languages – Advantage

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#GLT

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