Business Analyst

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,

• Continuous learning through our robust corporate curriculum and education reimbursement program,

• Incredible rewards, travel incentives, and product and service discounts,

• Pay-for-performance and best-in-class recognition programs, and

• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Translate business needs into epics, features, user stories and acceptance criteria

• Perform gap analysis, impact analysis and current-state/future-state process analysis

• Partner with architects, developers and platform teams to analyze solution options and technology impacts

• Create process maps, customer/broker journey maps, use cases, context diagrams and solution requirement packs

• Assess impacts across Insurance Portal, Broker Experience Centre, customer digital, mobile, Auth0/MFA, payment and contact-centre integrations

• Support backlog refinement, sprint planning, release planning, scope clarification and dependency tracking

• Walk through requirements with development and QA teams to ensure stories are sprint-ready and testable

• Define UAT scenarios and support SIT/UAT planning, business validation and defect triage

• Act as a liaison between business stakeholders, delivery teams, vendors, architecture, security, QA and operations

• Facilitate decision-making, maintain meeting notes, action logs, RAID logs and vendor follow-up trackers

• Prepare concise status updates, executive summaries and governance material for cross-functional forums

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Bachelor degree in Business, Computer Science, Engineering, Information Systems or a related discipline

• Minimum 3 years of Business Analysis experience, preferably supporting digital, web, mobile, insurance technology or customer/broker-facing solutions

• CBAP, CCBA, PMI-PBA or equivalent business analysis certification preferred

• Agile/Scrum certification preferred

• Insurance industry certifications and Microsoft Power Platform certifications are assets

• Experience working with Agile delivery teams and cross-functional programs involving business, IT, operations, security, vendors, QA and product stakeholders

• Experience with requirements discovery, user stories, acceptance criteria, BRDs, process maps, use cases, data-flow notes and release documentation

• Experience analyzing customer journeys, broker workflows, identity/access flows, payment processes, API integrations and operational support impacts

• Insurance domain experience is strongly preferred, including policy, billing, claims, broker, customer self-service, payments or contact-centre processes

• Technical exposure to REST APIs, JSON/XML, integration patterns, cloud-enabled platforms, Auth0/MFA, Jira, Confluence, Azure DevOps and Microsoft Power Platform is preferred

• Ability to communicate complex technical and business topics clearly to executives, business stakeholders, vendors, architects, developers, QA and support teams

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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