Software Support Engineer
Endava · Hà Nội, Vietnam
IT Services and IT Consulting · 10,001+ employees
About the role
You will provide global service and support for middleware software, including troubleshooting, root cause analysis, and advising customers on system usage. Additionally, you will cooperate with R&D and Solution Architects to resolve complex issues and participate in a 24/7 on-call rotation for emergency cases.
What they look for
Requirements
Candidates must have at least 2 years of relevant experience, proficiency in Linux, and the ability to read and understand C/C++ code. Strong analytical, troubleshooting, and English communication skills are required, along with experience in scripting languages like Bash and Python.
Benefits
Full description
Company Description
Technology is our how. And people are our why.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with our customers to create technological solutions that drive innovation and transform businesses.
From ideation to production, we support businesses with bespoke solutions across various industries, including payments, insurance, finance and banking, technology, media, telecommunications, retail and consumer goods, supply chain, healthcare and life sciences, automotive and travel.
As of 30 September 2023, 11,761 Endavans have helped clients break new ground across locations in Europe, the Americas, Asia Pacific and the Middle East.
Endava Vietnam started its operations in 2023 as Endava's second delivery center in the Southeast Asia region. Later on in the same year, Endava joined forces with DEK which had a big presence in Vietnam. Today Endava Vietnam comprises more than 500 employees across the Development, Testing, Business Analysis, and Project Management disciplines.
Job Description
Exciting new opportunities exist in our team responsible for the Development and Maintenance of middleware software that is used as the basis of many products in our customers’ portfolio.
By joining the team, you have a chance to work with cutting-edge technologies in video delivery network. You will be a member of global support team, work with many different customers and partners around the world in contributing to the satisfaction of the customers.
Your responsibilities include but not limited to the following:
- Enjoy customer interaction and is challenged by trouble shooting in a complex environment
- Day-to-day service and support end customers and partners globally
- Give customer advice on how to use the system, provide troubleshooting support, corrective actions and root cause analysis
- Close cooperation with R&D and Solution Architects to find solutions and solve customer issues
- Participate in on-call 24/7 rota for customers Emergency cases
- Outgoing personality with a customer focus and right attitude to serve the customer
- Actively contribute to our customer satisfaction
Qualifications
- IT Background
- Good at English skills.
- At least 2 years relevant work experience
- Good analytic, trouble-shooting and problem-solving capabilities.
- Good at interpretation, negotiation skills.
- Familiar with Linux environment.
- Must be able to read and understand C/C++ programming language.
- Experience in bash, python scripts.
- Experience in product maintenance, consulting and system integration.
Additional Information
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
- Health: Global internal wellbeing programme, access to wellbeing apps;
- Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.
