D365 CRM - Cloud Solution Architect
CNX Egypt
IT Services and IT Consulting · 10,001+ employees
About the role
The Cloud Solution Architect will design and implement end-to-end Dynamics 365 CRM solutions while providing strategic advisory to business stakeholders. They are responsible for leading cloud migrations, ensuring system performance, and managing governance practices across the Power Platform.
What they look for
Requirements
Candidates must possess deep technical expertise in Dynamics 365, Power Platform, and associated development languages like C# and JavaScript. Strong consulting experience and the ability to lead technical workshops and cross-functional teams are essential for this role.
Full description
Job Title:
D365 CRM - Cloud Solution Architect
Job Description
The CRM CSA (Cloud Solution Architect) within CSA Global Delivery plays a pivotal role in enabling customers to adopt and optimize Microsoft Dynamics 365 Customer Engagement (CRM) solutions. This is a customer-facing, consulting-oriented role that combines deep technical expertise with strategic advisory skills to deliver scalable, secure, and high-performing business applications across global engagements.
Key Responsibilities
- Solution Architecture & Design• Architect end-to-end Dynamics 365 CRM solutions, including Sales, Customer Service, Field Service, and Customer Insights.
- Design integrations with Power Platform (Power Apps, Power Automate) and external systems.
- Ensure adherence to best practices for performance, scalability, and security.
- Deployment & Optimization• Lead CRM infrastructure installation, configuration, and cloud migration.
- Perform environment health assessments, performance tuning, and data recovery planning.
- Drive upgrades across CRM versions (CRM 2015+ to Dynamics 365 Online).
- Customer Engagement• Act as a trusted advisor to technical decision-makers and business stakeholders.
- Conduct design workshops, proof-of-concepts, and technical training sessions.
- Align solutions with customer success plans and business outcomes.
- Governance & Lifecycle Management• Implement Power Platform governance and Center of Excellence practices.
- Manage Application Lifecycle Management (ALM) for CRM and Power Platform solutions.
Required Skills
- Technical Expertise• Deep knowledge of Dynamics 365 Customer Engagement and Power Platform.
- Proficiency in CRM customization (data model, forms, views), JavaScript, C# .NET, plugins, workflows.
- Strong understanding of SQL, IIS, networking, and client-side troubleshooting.
- Consulting & Delivery• Experience in customer-facing roles with strong problem-solving and troubleshooting skills.
- Ability to work collaboratively in global, cross-functional teams.
- Certifications• Advanced Microsoft certifications in Dynamics 365 and Power Platform are highly desirable.
Desired Qualifications
- Experience authoring technical training and leading workshops.
- Familiarity with governance strategies, environment planning, and security roles.
- Knowledge of CRM integrations and cloud migration best practices.
Location:
EGY Work-at-Home
Language Requirements:
Time Type:
Full time
