Senior IT Support Engineer
Halcyon Financial Technology · Minneapolis, Minnesota, United States · $80K–$110K/yr
IT Services and IT Consulting · 51-200 employees
About the role
The Senior IT Support Engineer will provide advanced technical support for Microsoft 365 services and manage identity, access, and endpoint configurations. They will also lead incident response, perform root cause analysis, and implement security policies to ensure optimal service performance.
What they look for
Requirements
Candidates must have 6 or more years of recent end-user technical support experience, including support for executive-level users. Strong problem-solving skills, excellent communication, and the ability to work on-site daily are required.
Benefits
Full description
Senior IT Support Engineer
Department: Support Engineer
Employment Type: Full Time
Location: Midwest
Compensation: $80,000 - $110,000 / year
Description
We are hiring for a full-time Senior IT Support Engineer in Wichita. This role requires the ability to handle various problems with expertise and exceptional judgment while working with end-users at the highest level within organizations.
We are looking for professionals who provide high-touch, personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.
What You'll Do:
-Provide advanced technical support for Microsoft 365 services including: -Exchange Online, SharePoint Online, Teams, OneDrive, and Intune -Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment -Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads -Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools -Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication -Deploy and manage endpoint configurations and security baselines using Intune and Autopilot -Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance -Apply advanced AI-driven tools such as Claude, Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency -Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules -Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements -Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms
Required Qualifications:
-6+ years of recent end-user technical support experience, including providing support to executive-level users -Strong problem-solving skills and attention to detail -Excellent written and verbal communication -Strong time management and ability to prioritize -Ability to thrive in a fast-paced environment and work effectively under pressure -Ability to be on-site daily (Monday-Friday) -Available to be on call once per quarter for one week
Rewards:
-$80,000 - $110,000 + Generous Quarterly Bonus -Best-in-class benefits: medical, dental, HSA, Dependent Day Care FSA -Travel/commuter reimbursement -4 weeks PTO and 10 paid holidays
