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Require a Technical Support Engineer in Chennai
TestHiring · Chennai, Tamil Nadu, India · ₹180K–₹240K/yr
IT Services and IT Consulting · 11-50 employees
18 h ago
Mid (2-5 yrs)
Full-time
India
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About the role
Provide voice-based technical support to customers through inbound and outbound calls while ensuring high customer satisfaction. Collaborate with technical and content teams to resolve issues and improve help documentation.
What they look for
Technical support
Voice support
Customer service
Communication
Active listening
Problem-solving
Customer satisfaction
Troubleshooting
Help module management
Requirements
Requires 2-5 years of experience in customer service or voice-based support roles. Candidates must possess excellent English communication skills and be willing to work night shifts and weekends.
Full description
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
Requirements
- Proven experience in customer service or support, preferably in a voice-based environment.
- Excellent verbal communication and active listening skills in English.
- Ability to remain calm and solution-focused under pressure.
- Strong problem-solving skills with a customer-first mindset.
- Willingness and availability to work night shifts, including weekends as needed.
