Systems Support Analyst
Pan Pac Whirinaki, Hawke's Bay, New Zealand
Paper and Forest Product Manufacturing · 201-500 employees
About the role
The Systems Support Analyst will provide end-user support, manage SAP security roles, and enhance SAP S/4HANA integrations. They will also analyze business challenges to translate requirements into effective technology solutions that support operational success.
What they look for
Requirements
Candidates must hold a tertiary qualification in IT, Business, or a related field and possess experience in business analysis or systems support. Proficiency in SAP S/4HANA and strong analytical, communication, and stakeholder management skills are essential.
Benefits
Full description
About the opportunity As a Systems Support Analyst, you will support and enhance business systems while working closely with stakeholders to identify opportunities, improve processes, and deliver technology solutions that support operational success.
Key responsibilities include:
- Delivering end-user support and troubleshooting while driving user engagement and effective system adoption.
- Administration of SAP security roles and access, improving governance and efficiency
- Supporting and enhancing SAP S/4HANA and related business system integrations.
- Investigating business challenges and gathering technical and non-technical requirements.
- Translating business needs into clear, detailed solution requirements.
- Testing, validating, and documenting system changes and enhancements.
- Analysing the impact of business process and system changes.
- Supporting continuous improvement and business optimisation initiatives.
- Working across multiple projects and technology improvement programmes.
About us
We add value to our natural resources. Our business is renewables, and we have been a part of New Zealand’s bio-based economy for 50 years. We grow, process, and deliver quality radiata products to national and international markets. Sustainability and safety are the foundations of our business. We have a team of over 400 full-time staff and 400 contractors. We care for our people, the environment, and our community.
We offer
- Secure employment
- A supportive learning and development environment
- Reward and recognition
- Wellbeing programme
- Discounted petrol
- Free flu injections
- Retail discounts
- Free life insurance for you and discounted life insurance for your partner
- Subsidised medical insurance for you and your family
- Employee Assistance Programme
- Annual firewood allocation
- Family friendly events
About you
You are a proactive, solutions-focused professional with SAP knowledge and a passion for improving business processes through technology. You will bring:
- A tertiary qualification in IT, Business, or a related field.
- Experience in business analysis, systems support, or a similar role – ideally in a operational environment (such as manufacturing or supply chain)
- Knowledge of SAP S/4HANA.
- Experience with business analysis.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Strong planning, organisation, and time management abilities.
- The ability to work independently and as part of a team.
- A proactive, results-focused approach with a strong customer service mindset.
Pan Pac is an Equal Opportunity Employer who provides an inclusive environment and embraces the diverse talent of its people.
