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Capitec Bank Ltd

Salesforce CRM Developer II

Capitec Bank Ltd · Stellenbosch, Western Cape, South Africa

Banking · 10,001+ employees

23 h ago
Mid (2-5 yrs) Full-time South Africa
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About the role

The role involves designing and building CRM solution designs to support client engagement programs and campaigns. The expert will provide technical engineering know-how to improve the client engagement life cycle through data and systems integration.

What they look for

Salesforce Marketing Cloud CRM Process Engineering Analytics and Modelling System Integration APIs Customer Relationship Management Stakeholder Management Agile Methodology CX Journey Mapping AI Modelling Digital Channel Development Analytical Skills Communication Skills Interpersonal Skills Planning and Coordination Problem Solving

Requirements

Requires 2-3 years of technical CRM experience, including at least one year with Salesforce Marketing Cloud. A relevant tertiary qualification or SAFe Program Consultant certification is required, with a preference for an Honours Degree in IT.

Full description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
  • To conceptualise, articulate, design and build Client Relationship Management (CRM) solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience

Minimum:

  • 2-3 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
  • 1 yrs. experience working on Salesforce Marketing Cloud and / or other CRM platforms
  • Experience of working cross functionally with multiple stakeholders.
  • Operating in an environment practicing Agile methodology.

Ideal:

  • 2 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
  • 2 years program or business engineering experience project experience.

Qualifications (Minimum)

  • A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar

Qualifications (Ideal or Preferred)

  • Honours Degree in Information Technology or Similar

Knowledge

Minimum:

  • Salesforce Marketing Cloud
  • Salesforce CRM
  • Process engineering
  • Analytics and modelling
  • System integration, APIs
  • Customer relationship management principles, tools, and methods
  • Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view.
  • Stakeholder engagement and management principles and practices
  • Agile methodology

Ideal:

  • CX or CE Journey mapping
  • Technical CRM program building
  • AI modelling
  • Digital channel development and integration

Skills

  • Analytical Skills
  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Planning, organising and coordination skills
  • Problem solving skills

Conditions of Employment

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.