IT Onsite Support Engineer

Join our team as an IT Onsite Support Engineer!

Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

As an IT Onsite Support engineer, your mission is to ensure a seamless and productive technology experience for employees by providing reliable onsite and remote technical support, maintaining end-user devices and workplace technologies, and resolving IT issues efficiently. You will play a key role in supporting modern workplace services, enabling smooth collaboration, and continuously improving the quality of IT support across the organization.

How You Will Make an Impact:

• Provide second line onsite and remote technical support for end users, ensuring timely resolution of hardware, software, and connectivity issues

• Diagnose and troubleshoot incidents related to Windows, MacOS and mobile devices, peripherals, printers, and collaboration tools

• Install, configure, maintain, and support desktop and laptop computers, mobile devices, and related equipment

• Assist users with Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and Office applications

• Support device enrollment, compliance, and management activities using Microsoft Intune

• Perform provisioning, deployment, and replacement of end-user devices using Microsoft Autopilot and standard deployment processes

• Support meeting rooms, video conferencing equipment, and collaboration technologies

• Maintain accurate documentation of incidents, service requests, asset inventory, and support procedures

• Collaborate with other IT teams to escalate and resolve complex technical issues

• Contribute to continuous improvement initiatives by identifying recurring issues and recommending solutions

• Deliver work in a timely manner

• Adhere to Regulatory policies and procedures

What Makes You a Great Fit:

• Good understanding of Windows and MacOS operating systems

• Experience in deploying, configuring, and troubleshooting desktop, laptop, and mobile hardware

• Knowledge of Microsoft Intune for device management, enrollment, and compliance

• Understanding of Microsoft 365 services such as SharePoint Online, OneDrive for Business, Teams, and Office applications

• Familiarity with Azure Active Directory and user account administration

• Good understanding of printing services and print management solutions

• Experience with Windows device deployment and lifecycle management, including Microsoft Autopilot

• Basic understanding of ITIL principles and service management processes

• Experience using ticketing, Asset and CI management systems and remote support tools

• Strong troubleshooting and problem-solving skills

• Good customer service and communication skills

• Ability to work independently and prioritize tasks in a fast-paced environment

• Fluent local language and English is required in spoken and written communication

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)

• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun

• Culture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never bored

• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more

• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes

• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year

• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed

• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life

• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc

• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor

• Gross salary. 2500-3200 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 2nd of October. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!