Implementation Project Manager

About the Role

The Implementation Project Manager is responsible for leading end-to-end implementations across multiple SaaS product lines, ensuring successful onboarding and adoption for clients. This role requires strong project management expertise, exceptional client-facing skills, and the ability to manage multiple concurrent implementations while collaborating cross-functionally with internal teams. The Implementation Project Manager plays a critical role in driving customer satisfaction, on-time delivery, and scalable implementation processes.

Essential Functions

Demand Generation & Campaign Execution

• Lead and manage multiple concurrent implementations across multiple product lines from kickoff through go-live and hand off to support
• Serve as the primary point of contact for clients throughout the implementation lifecycle
• Develop and maintain detailed project plans, timelines, milestones, and risk logs
• Coordinate cross-functional teams including Product, Configuration, Client Services, Sales, and Support
• Facilitate client kickoff meetings, requirements gathering sessions, and status calls
• Own the creation and management of configuration tickets from initiation through completion, ensuring deadlines are met
• Conduct testing and validation of all configurations prior to client turnover to ensure quality and accuracy
• Proactively identify, mitigate, and escalate project risks and dependencies
• Ensure implementation scope, timelines, and deliverables align with contractual agreements and service-level expectations
• Communicate project status clearly to clients and internal stakeholders, including executive-level updates when appropriate
• Drive product adoption by ensuring clients are successfully configured, trained, and prepared for go-live
• Document implementation processes, best practices, and lessons learned to support continuous improvement
• Contribute to scalable implementation methodologies and standards as the business grows

Required Qualifications

• Bachelor’s degree or equivalent practical experience
• 5+ years of project management experience, preferably in SaaS or technology environments
• Demonstrated experience managing complex implementations with multiple stakeholders and dependencies
• Strong understanding of SaaS delivery models, onboarding, and client implementation lifecycles
• Proven ability to manage multiple projects and product lines simultaneously
• Proficiency with project management tools and CRM platforms(e.g., Jira, Salesforce)
• Excellent written and verbal communication skills
• Strong organizational, problem-solving, and time-management skills

Preferred Qualifications

• Experience implementing multi-module or multi-product SaaS platforms
• PMP or other project management certification
• Experience working within healthcare-related fields, including value analysis, supply chain, and/or alert and recall management
• Background working in scaling organizations

Core Competencies

• Client-focused project leadership
• Cross-functional collaboration
• Risk management and issue resolution
• Process improvement and scalability mindset
• Executive-level communication

What We Offer

• Competitive salary and performance bonus program.
• Fully remote work environment.
• Comprehensive benefits package including 401k match.
• 19 days of PTO per year; 10 holidays per year.
• Opportunity to work in a mission-driven organization where your work directly shapes clarity, confidence, and better outcomes across healthcare.

Travel

Up to 10% travel, based on business needs. While our roles are 100% remote, we do get together a few times a year for up to one week. Employees are given ample notice and attendance is expected.

Work Environment

This position operates in a professional work environment and requires the use of standard office equipment such as a computer, keyboard, mouse, webcam, and phone.

Equal Opportunity / Affirmative Action Statement

Staritas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or veteran status.

As a federal contractor, Staritas complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. We are committed to creating a workplace that is fair, inclusive, and grounded in merit-based decision-making.

Accommodation Statement

If you need reasonable accommodation to apply for this position, please contact the recruiter.

Pay Transparency Statement

Staritas posts compensation ranges and benefits for all open roles. The compensation range for this position is $70,000 - $80,000, plus a comprehensive benefits package. Compensation offered will depend on factors including experience, skills, geographic location, and internal equity. Staritas does not retaliate against employees or applicants for discussing compensation.

Benefits Statement

Staritas offers a comprehensive and competitive benefits package designed to support the health, wellbeing, and financial security of our employees. Benefits include medical, dental, and vision coverage; retirement savings plans with company contributions; paid time off and company holidays; paid parental and family leave; and access to employee assistance and wellness resources. Additional benefits include life and disability insurance, professional development opportunities, and flexible work arrangements.

Learn more about us by visiting www.staritas.com.