About the role

You will manage the merchant acquiring product portfolio, including eCommerce and mobile payment solutions, to drive innovation and business growth. This involves collaborating with cross-functional teams to define product roadmaps, prioritize features, and ensure successful delivery of customer-focused solutions.

What they look for

Product management Merchant acquiring Payments Stakeholder engagement Product roadmaps Digital payments eCommerce Mobile payment technologies SoftPOS EFTPOS Financial services Product governance Risk management Analytical thinking Customer focus Strategic planning

Requirements

The role requires strong experience in payments, merchant acquiring, or related financial services, along with a proven ability to manage products end-to-end. You must possess excellent stakeholder engagement skills and a deep understanding of the Australian payments landscape and emerging technologies.

Benefits

Banking product discounts Mortgage rate discounts Flexible work arrangements Culture leave Lifestyle leave Wellbeing leave Learning and development opportunities Volunteering initiatives

Full description

Create your best future and join Westpac as an Associate Director, Merchant Product Manager

What’s the role?

Join Westpac Institutional Bank's Merchant Payments team and help shape the future of digital payments for businesses across Australia. Based in Sydney with hybrid working arrangements, this 12-month max-term parental leave cover opportunity sits within the Global Transaction Services business and focuses on the evolution of our merchant acquiring portfolio, including eCommerce, in-store, mobile and emerging payment acceptance solutions.

You'll play a key role in developing and enhancing products that help businesses accept payments more simply, securely and efficiently. Working across areas such as SoftPOS, EFTPOS Air and other mobile payment technologies, you'll translate customer needs, market trends and industry opportunities into meaningful product capabilities and enhancements.

Partnering closely with technology, delivery, operations, risk and external providers, you'll help define product roadmaps, prioritise new features and support the successful delivery of customer-focused solutions. You'll also contribute to product governance, risk management and ongoing portfolio performance, while acting as a trusted subject matter expert within a rapidly evolving payments environment. This is an opportunity to influence strategic outcomes, drive innovation and be part of a team that is helping businesses grow through smarter payment experiences.

What do I need?

You'll bring a passion for creating great customer experiences and a strong understanding of payments, product management and stakeholder engagement. We're looking for someone who enjoys solving problems, delivering change and working collaboratively across complex environments.

Strong experience in payments, merchant acquiring or related financial services products, including payment processing and acceptance solutions.

Experience managing products end-to-end, from identifying opportunities and defining roadmaps through to delivery and ongoing enhancement.

Ability to build trusted relationships, influence stakeholders and collaborate effectively across business, technology and delivery teams.

Strong analytical thinking and customer focus, with the ability to translate insights into practical solutions and product improvements.

Knowledge of the Australian payments landscape, including emerging technologies and digital payment trends such as SoftPOS and mobile acceptance solutions.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!

Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.

Tailored learning and development opportunities to help your grow your career within the bank.

Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified. We encourage you to apply as soon as possible.