Manager, Direct Project Delivery, COE

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

Job Summary

We are seeking a highly motivated and experienced Digital Project Manager to drive the growth of FWD's Direct business by enhancing digital platform capabilities and delivering exceptional customer experience. The successful candidate will lead digital transformation initiatives, manage cross-functional stakeholders, and ensure the successful delivery of strategic projects that strengthen FWD's position as a leading direct-to-consumer (D2C) digital insurance platform.

The Job

Digital Business Growth & Innovation

• Drive continuous enhancement of FWD's digital platforms to improve customer experience and business performance
• Share market insights, best practices, and industry developments with key stakeholders to support business growth and digital transformation

Project Delivery & Execution

• Lead end-to-end project delivery from initiation through implementation and post-launch support
• Collaborate with internal business units, technology teams, and external vendors to deliver projects within agreed timelines, budgets, and quality standards
• Determine project scope, timelines, implementation approaches, and deliverable acceptance criteria
• Prioritize multiple projects and initiatives based on business needs and strategic objectives
• Recommend and allocate project resources to maximize delivery effectiveness
• Manage project risks, dependencies, issues, and change requests throughout the project lifecycle
• Ensure proper project governance, documentation, and adherence to established project management standards

Stakeholder Management

• Partner closely with business stakeholders to understand requirements and align project outcomes with business objectives
• Manage stakeholder expectations and communicate project progress, risks, and business impacts effectively
• Conduct project briefings, knowledge transfer sessions, and launch readiness activities to support successful implementation and adoption

Process Improvement

• Develop and maintain operational procedures, project frameworks, and delivery standards
• Continuously identify opportunities to improve project delivery efficiency and customer experience

The Person

• Minimum 5 years of relevant experience in digital project management, product management, or e-Commerce platform delivery
• Candidate with more experience and a strong track records may be considered for the Senior Manager position
• Experience in Insurance, Banking, Financial Services, Consulting, or other highly regulated industries is highly preferred
• Demonstrated experience managing large-scale projects involving multiple internal and external stakeholders
• Proven track record of delivering digital transformation initiatives in Agile and/or Scrum environments
• Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, or related disciplines
• Hands-on experience with project management and collaboration tools such as Jira, Confluence, and related platforms
• Solid knowledge of software development lifecycles and delivery methodologies, including Agile, Scrum, and Waterfall

We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.