Field Support Engineer - TS/SCI
Maania Consultancy Services · Landover, Maryland, United States
Staffing and Recruiting · 51-200 employees
About the role
Provide expert technical support, analysis, and troubleshooting for designated systems to ensure maximum availability. Collaborate with developers and engineers to resolve recurring incidents and provide training to customers.
What they look for
Requirements
Requires an active TS/SCI clearance and deep knowledge of designated systems and services. Candidates must be capable of performing complex installations, configurations, and maintenance at customer sites.
Full description
Job Role: Field Support Engineer Location: Landover, MD Duration: Full time, Onsite Clearance Requirement: Active TS/SCI
Requirements: - Possess knowledge of designated systems. - Provides expert and second-tier technical support and analysis to field engineers and technicians. - Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems. - Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. - Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements. - Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. - Provides training to customers. Travel is frequent and work is generally performed at the customer site. - Partners with developers and engineers to reduce reoccurring incidents. - About installation, operation, configuration, customization and usage of designated systems and services.
