App Support Engineer Client/Server Pr
Softtek · Aguascalientes City, Aguascalientes, Mexico
IT Services and IT Consulting · 10,001+ employees
7 h ago
Mid (2-5 yrs)
Full-time
Mexico
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About the role
Diagnose and resolve technical issues related to software applications while providing support to end users. Optimize application performance through continuous monitoring and provide technical documentation to facilitate user problem-solving.
What they look for
Windows Server Administration
VMware
Hyper-V
Networking
DNS
DHCP
TCP/IP
Troubleshooting
XML
SQL
ServiceNow
ITSM
PowerShell
Scripting
Technical Support
Application Monitoring
Requirements
Requires hands-on experience in Windows Server administration and familiarity with VMware and Hyper-V environments. Candidates must possess strong troubleshooting skills, basic SQL knowledge, and experience with ITSM tools like ServiceNow.
Full description
App Support Engineer Server Proficient
Requirements
Must have:
- Hands-on experience in Windows Server administration.
- Familiar with VMware (vSphere/ESXi) and managing Hyper-V environments.
- Good understanding of networking fundamentals: DNS, DHCP, TCP/IP, basic routing.
- Experience in a production support or operations environment.
- Strong troubleshooting, communication, and collaboration skills.
- Basic XML knowledge
- Basic database skills (SQL fundamentals, simple queries).
- Experience with ServiceNow or similar ITSM tools.
- Scripting experience (PowerShell or equivalent) to automate routine tasks.
Responsibilities
- Effectively diagnose and resolve technical issues related to software applications, providing support and assistance to end users to ensure optimal operation, collaborating closely with other IT teams to identify and address issues, implementing solutions and improvements to applications according to business needs, optimizing application performance and availability through continuous monitoring and analysis, and providing training and technical documentation to promote self-learning and problem-solving by users.
Required Languages
English Upper Intermediate
Location
México - Colombia
