Analyst, Business Support Operations

Overview

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Job Details

Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve people’s lives across North America.

Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives.

If you’re ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.

Reporting to the Manager, Application Support Business Processes, the Business Support Analyst, In-Cab Systems position is responsible for the day-to-day management and maintenance of the various in-cab systems. This Analyst will act as a frontline resource for drivers and operations teams and will focus on supporting, troubleshooting, and enhancing in-cab systems used by drivers across North America.

Who You Are

• Working knowledge of in-cab systems and TMS platforms

• Ability to plan, prioritize, and coordinate a diverse set of activities to meet targets

• Strong written and verbal communication skills

• Analytical and problem-solving abilities along with solid attention to detail

• Ability to work successfully in a team environment as well as independently

Responsibilities

This position is responsible for:

• Providing frontline support for in-cab hardware and software used in fleet operations (e.g., ELDs, workflows, telematics, mobile apps, GPS units, in-cab camera systems)

• Troubleshooting technical issues and acting as a liaison between drivers, IT, vendors, and operations

• Training drivers and staff on proper use of in-cab technologies and on best practices

• Coordinating installation, configuration, updates, and testing of in-cab devices and software

• Collecting and analysing usage data to identify trends, gaps, and improvement opportunities

• Participating in system upgrades, vendor evaluations, and pilot programs

• Supporting system integration and data flow between in-cab tools and the TMS platform

• Documenting processes, known issues, and solutions in support materials and knowledge bases

• Ensuring compliance with regulatory requirements

• Participating in on call/after-hours support rotation

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience)

• 2+ years of experience in transportation systems, logistics support, or technical customer service

• ITIL Certification a plus

• Experience with the following systems is a plus: Isaac, Lytx, TMW Suite

Benefits

We invest in our employee’s growth through training and development programs. We offer a comprehensive benefits package such as:

• Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits

• Paid vacation, floating holidays, sick time, and company holidays

• Paid time off for volunteer activities to help give back to our communities

• Tuition Reimbursement Program to achieve your educational goals

• Continuous learning and career development

Safety Commitments

• We make safety a part of every decision

• We make safety personal

• We have the courage to intervene