Manager, Customer Engineering
Eightfold Bengaluru, Karnataka, India
Software Development · 501-1,000 employees
About the role
You will lead and mentor a team of Forward Deployed Engineers while managing a portfolio of strategic enterprise accounts to ensure customer success. You will act as the primary escalation point for complex technical challenges and drive overall account health and value realization.
What they look for
Requirements
The ideal candidate has experience managing or mentoring technical, customer-facing engineers and a strong track record with complex enterprise customers. You must possess technical depth, strong business judgment, and the ability to operate effectively in ambiguous environments.
Benefits
Full description
Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be!
Manager, Customer Engineering
A player-coach leadership role managing a team of Forward Deployed Engineers (FDEs) and owning customer outcomes across a portfolio of strategic enterprise accounts.
What You'll Do
- Lead & develop: Manage, mentor, and grow a team of 4 FDEs.
- Own customers: Oversee ~15 strategic accounts and personally engage with the highest-impact relationships.
- Drive outcomes: Ensure customers realize measurable value from our platform and proactively address account risks.
- Be the escalation point: Bring technical judgment and leadership to complex customer and account challenges.
- Own the number: Drive portfolio-level Customer Value & Sentiment Score (CVSS) and overall account health.
- Balance the team: Ensure the right coverage, workload, and ownership across the portfolio.
What We're Looking For
- Experience managing or mentoring technical, customer-facing engineers.
- Strong track record working with complex enterprise customers and engineering leaders.
- Technical depth combined with strong customer and business judgment.
- Comfortable operating with data, ambiguity, and high ownership.
- Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Engineer, or similar role is a strong plus.
- Passion for building high-performing teams and developing people.
Why This Role?
Real team. Real customer ownership. Real impact.
You'll have the opportunity to build a high-performing engineering team, influence strategic customers, and help shape how Customer Engineering scales.
Hybrid Work @ Eightfold:We embrace a hybrid work model that combines the flexibility of remote work with the collaboration and innovation of working together in person. Employees based near our Santa Clara, Bangalore, and Noida offices are expected to work from the office three days a week.
Eightfold.ai is an equal opportunity employer committed to providing equal employment opportunities to all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability.
Our comprehensive benefits include family medical, vision and dental coverage, competitive base salary, equity eligibility, and discretionary bonuses or commissions.
