Business Analyst III - IT Technical Writer (Hybrid)
First Citizens Bank · Phoenix, Arizona, United States
Banking · 10,001+ employees
About the role
The Technical Writer is responsible for creating, maintaining, and auditing internal documentation to ensure compliance with company and regulatory standards. They will collaborate with subject matter experts to develop documentation strategies and improve existing processes for increased efficiency.
What they look for
Requirements
Candidates must possess either a Bachelor's degree with 4 years of experience or a High School Diploma/GED with 8 years of experience in analytics, modeling, or reporting. Proficiency in document editing tools and strong analytical and communication skills are required.
Benefits
Full description
Overview
This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.
We are seeking a skilled and detail-oriented Technical Writer to join our Infrastructure and End-User Services team. The ideal candidate will have a strong background in information technology (IT) and a proven track record of creating clear, concise, and accurate documentation for a diverse audience. As a Technical Writer, you will be responsible for documenting procedures, maintain a document repository, and ensure regular document reviews as needed. The Technical Writer plays a crucial role in ensuring that our internal documentation meets company and regulatory standards.
Responsibilities
- Create and Maintain Documentation: Develop and update a variety of documents, including standards, procedures, and job aids, ensuring accuracy, clarity, and compliance with company standards.
- Collaboration: Work closely with subject matter experts, compliance officers, and other stakeholders to gather information and ensure that documentation accurately reflects current practices and requirements.
- Regulatory Compliance: Stay abreast of industry regulations and internal compliance requirements, ensuring that all documentation is in compliance with stated standards.
- Document Governance: Maintain a repository of documents, including meta-data, to provide an organized source of information and ensure document review standards are adhered to.
- Quality Assurance: Conduct reviews and audits of existing documentation to identify and correct errors and outdated information.
- Process Improvement: Develop documentation strategies to achieve corporate goals and identify opportunities to enhance documentation processes and implement improvements to increase efficiency and effectiveness.
Qualifications
Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting
Preferred Qualifications:
- Excellent written and verbal communication skills.
- Detail-oriented with demonstrated analytical and problem-solving abilities.
- Ability to work independently and collaboratively with cross-functional teams.
- Proficiency in document editing and publishing tools such as Microsoft Word.
- Familiarity with agile methodologies, SharePoint and/or Confluence is a plus.
#LI-JB1
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
