Business Analyst – Customer Onboarding, Compliance & Surveillance Systems

Job Description

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. 

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a Business Analyst – Customer Onboarding, Compliance & Surveillance Systems, where you will partner with business and technology stakeholders to deliver strategic change initiatives, support regulatory and business transformation projects, and enhance processes across Wealth and Private Banking while ensuring compliance with regulatory and operational standards.

To be successful in this role, you should:

Demonstrate strong knowledge of Wealth and Private Banking products, possess experience in business analysis and change delivery, effectively manage stakeholders and incidents, and have a sound understanding of client onboarding, financial crime compliance, and regulatory requirements.

Essential Skills/Basic Qualifications:

• Experience in a Business Analyst role.
• Strong knowledge of Wealth and Private Banking business and products.
• Experience with UHNI client onboarding and Customer Due Diligence (CDD) processes.
• Good understanding of Sanctions, Politically Exposed Persons (PEP), and FATCA regulations.
• Knowledge of Anti-Money Laundering (AML), Transaction Monitoring, and Trade Surveillance.
• Experience in Change Management, Incident Management, and Stakeholder Management.

Desirable Skills/Preferred Qualifications:

• Working knowledge of MS SQL.
• Experience working on regulatory, transformation, or process improvement initiatives within the Wealth or Private Banking domain.

You may be assessed on the key critical skills relevant for success in the role, such as:

Business Analysis, Wealth & Private Banking Knowledge, Client Onboarding & CDD, AML & Financial Crime Compliance, Change Management, Incident Management, Stakeholder Management, Problem Solving, Communication, Analytical Thinking, and MS SQL.

Job location is Mumbai.