Product Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Manager based in Brazil.

We are seeking a Product Manager to lead the evolution of an AI-powered internal support platform designed to transform enterprise service experiences.This role combines product strategy, AI optimization, and operational excellence to deliver scalable solutions for global users.You will own product initiatives from discovery and prioritization to rollout and continuous improvement.Working closely with engineering, analytics, and support teams, you will shape AI-driven workflows that improve efficiency and user satisfaction.The position requires strong product ownership, analytical thinking, and the ability to operate independently in a fast-moving environment.This is an opportunity to contribute to innovative AI solutions while collaborating with distributed teams across different regions.

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Accountabilities: The Product Manager will be responsible for managing the full product lifecycle of an AI-enabled service experience, driving improvements through data, experimentation, and cross-functional collaboration. This role requires a balance of strategic thinking, technical understanding, and hands-on execution.

• Own the day-to-day product management activities, including roadmap planning, prioritization, backlog management, requirements definition, and acceptance criteria creation.

• Lead the continuous improvement of AI-powered workflows by evaluating performance, optimizing prompts, and enhancing agent effectiveness.

• Analyze product metrics, define success indicators, and translate data insights into actionable product decisions.

• Collaborate with engineering, support operations, and analytics teams to improve workflows, escalation processes, and AI response quality.

• Drive user acceptance testing (UAT), rollout planning, stakeholder communication, and iterative product enhancements.

• Facilitate regular product reviews and alignment meetings with leadership teams.

• Identify opportunities to improve user experience, automation capabilities, and operational efficiency.

• Support the adoption of AI-driven solutions through effective communication and change management practices.

• Manage product initiatives in a fully remote, globally distributed environment.

Requirements:

The ideal candidate has strong product management experience, hands-on exposure to AI-driven products, and the ability to manage complex initiatives with multiple stakeholders.

• 5+ years of experience in Product Management, with the ability to work independently and manage priorities with minimal supervision.

• Proven experience owning AI-powered products, AI agents, or agentic workflows in production environments.

• Strong understanding of prompt engineering, AI evaluation methods, workflow optimization, and AI quality management.

• Experience managing internal platforms, workflow tools, service experiences, or knowledge-based AI solutions.

• Experience building chat-based or collaboration-platform products, including integrations with tools such as Slack and service management platforms.

• Strong analytical skills with the ability to define metrics and use data to guide product decisions.

• Experience working with Agile teams and remote environments.

• Excellent communication and collaboration skills across engineering, operations, and business teams.

• Fluent English proficiency for daily communication, documentation, and stakeholder interactions.

Nice-to-have qualifications:

• Experience in IT support, employee service platforms, or internal productivity solutions.

• Familiarity with enterprise AI agent platforms or similar technologies.

• Experience implementing feedback systems, customer satisfaction metrics, observability frameworks, or global product rollouts.

• Knowledge of change management practices to support adoption of new technologies.

Benefits:

• Full-time remote position from Brazil or other LATAM locations.

• Opportunity to work with global teams and international stakeholders.

• Exposure to cutting-edge AI-powered product development.

• Flexible remote work environment aligned with US time zones.

• Opportunity to contribute to innovative enterprise technology solutions.

• Collaborative culture focused on product innovation and continuous improvement.

\nHow Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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