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Require a Technical Support Engineer in Madurai.
TestHiring · Madurai, Tamil Nadu, India · ₹180K–₹240K/yr
IT Services and IT Consulting · 11-50 employees
18 h ago
Mid (2-5 yrs)
Full-time
India
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About the role
Provide voice-based technical support to customers while ensuring high satisfaction and first-time resolution. Collaborate with technical and content teams to resolve issues and improve help documentation.
What they look for
Technical support
Voice-based support
Customer service
Communication
Active listening
Problem-solving
Customer satisfaction
First-time resolution
Technical troubleshooting
Requirements
Requires 2-5 years of experience in customer service or a voice-based support environment. Candidates must possess excellent English communication skills and be willing to work night shifts.
Full description
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
Requirements
- Proven experience in customer service or support, preferably in a voice-based environment.
- Excellent verbal communication and active listening skills in English.
- Ability to remain calm and solution-focused under pressure.
- Strong problem-solving skills with a customer-first mindset.
- Willingness and availability to work night shifts, including weekends as needed.
