Business Operations Analyst Sr Principal
FIS Global Vancouver, British Columbia, Canada
IT Services and IT Consulting · 10,001+ employees
About the role
You will provide strategic leadership and analytical expertise to drive operational efficiency and business performance within an AI-enabled banking platform. The role involves leading complex cross-functional initiatives, developing performance frameworks, and partnering with senior stakeholders to implement transformational improvements.
What they look for
Requirements
Candidates must have extensive experience in business operations, strategy, or process improvement, along with advanced analytical and stakeholder management skills. A bachelor's degree in a relevant field is required, with a preference for advanced degrees and professional certifications in project management or analytics.
Benefits
Full description
Position Type :
Full time Type Of Hire :
Experienced (relevant combo of work and education)At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the Role
This role sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions within the banking group. As an Analyst Sr Principal, Business Operations, you will provide strategic leadership and analytical expertise to improve business performance, operational efficiency, and organizational effectiveness. You will partner with senior leaders and cross-functional teams to evaluate complex business challenges, develop data-driven recommendations, and lead transformational initiatives. This role combines advanced analytics, operational strategy, process optimization, and stakeholder engagement to drive measurable business outcomes. Success is defined by delivering scalable improvements, enhancing decision-making, and supporting sustainable business growth.
What You Will Be Doing
- Lead complex business analysis initiatives to identify operational opportunities, risks, and performance improvements.
- Develop and monitor key performance indicators, dashboards, and reporting frameworks to support strategic decisions.
- Translate business objectives into actionable plans, measurable outcomes, and operational roadmaps.
- Partner with senior stakeholders to evaluate business performance and recommend process enhancements.
- Drive operational excellence initiatives using data analysis, process mapping, and continuous improvement methodologies.
- Conduct scenario modelling, forecasting, and trend analysis to support business planning activities.
- Lead cross-functional projects and transformation efforts with measurable business impact.
- Assess operational risks and implement controls that support governance and compliance requirements.
- Facilitate executive-level presentations and communicate insights to diverse stakeholder groups.
Mentor team members and promote analytical best practices, collaboration, and knowledge sharing.
Required Qualifications
- Demonstrated experience leading complex business operations, strategy, analytics, or process improvement initiatives.
- Advanced analytical and problem-solving skills with the ability to translate data into business insights.
- Strong knowledge of business performance management, operational metrics, and reporting methodologies.Experience managing large-scale cross-functional projects and influencing senior stakeholders.
- Proficiency with data analysis, business intelligence, visualization, and reporting tools.
- Strong communication, presentation, facilitation, and stakeholder management skills.
- Knowledge of process optimization, operational excellence, and change management practices.
- Bachelor’s degree in business, finance, economics, analytics, operations management, or a related field, or equivalent practical experience.
Preferred Qualifications
- Experience within financial services, fintech, banking, payments, or technology-driven organizations.
- Advanced knowledge of forecasting, financial analysis, and strategic planning methodologies.
- Experience with process improvement frameworks such as Lean, Six Sigma, or similar methodologies.
- Graduate degree in business, analytics, finance, or a related discipline.
- Professional certifications related to project management, business analysis, data analytics, or process improvement.
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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