Lead Business System Analyst

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

Lead Business Analyst is a critical resource in the IT PMO organization. The “BA” is the resource the ties the business stakeholders together with the IT tool owners and developers by working to create clear concise business requirements. In addition, the BA takes the business requirements and works with relevant tools owners to outline the necessary tool changes. Business Analysts are key to the success of many IT projects.

Responsibilities:

• Defines business needs by interviewing, analyzing and documenting business processes including as-is and to-be models; analysis and identification of existing gaps; including research, planning, writing use cases plus any supporting documentation
• Gather requirements from business units and customers to identify desired needs
• Document test scenarios and scripts in a structured way, monitor and perform test execution and ensure test results are recorded
• Coordinate re-testing of defects and issues/maintenance of the Defect Log
• Communicate effectively with management to enhance their understanding of the opportunities and limitations of Mitel enterprise applications
• Provide updates and communication to Mitel business functions, management and IT; escalate issues as appropriate
• Understand the various Mitel business entities and cross divisional relationships
• Visualize, articulate, and solve complex problems and concepts, and make decisions that make sense based on available information
• Actively listens and communicates clearly and effectively both verbally and non-verbally
• Understands the importance of relationships to ensure team success; demonstrates compassion and understanding; open to other view points in the interest of achieving best possible outcomes. Builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels
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Requirements:

• Utilizes a multifaceted approach to problem solving; rapidly assimilates data/information to generate new ideas; is comfortable with being an early adopter of new ideas, methods and technologies; remains current with new trends and ideas
• Ability to takes initiative and action with a drive to achieve and be successful; seeks out challenging situations; encourages others with positive and energetic support and enthusiasm
• Critical to understand and apply general business practices where appropriate; ability to articulate business value propositions to Mitel business functions, supervisors, and peers
• Maintains credibility by following through with commitments; Takes responsibility for mistakes; exhibits professional and appropriate emotional response to situations

Additional Skills:

• Ability to multi-task and manage multiple stakeholders
• High level of competency with Microsoft suite of applications and knowledge of the Mitel Toolchain Architecture

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Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

 

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance. 

 

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

 

The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

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