About the role

Acts as a hybrid Technical Lead and Scrum Master to deliver scalable Salesforce outcomes across the post-sales customer lifecycle. Responsibilities include managing sprint execution, removing impediments, and providing hands-on technical leadership through PoCs and code reviews.

What they look for

Salesforce Technical Leadership Scrum Master Solution Architecture Agile Ceremonies Proof Of Concept Development MuleSoft Agentic AI Service Cloud Voice Low-Code/No-Code Design Stakeholder Management Technical Coaching Platform License Auditing

Requirements

Requires proven expertise as a Salesforce Technical Lead or Architect with experience running agile ceremonies and managing complex integrations. Candidates should be proficient in configuration-first design principles and possess strong coaching and stakeholder management skills.

Benefits

Discounted Lease Car Options Employee Resource Groups Flexible Work Arrangements Growth And Development Opportunities Paid Parental Leave Employee Assist Program Wellness Programs Paid Volunteer Days

Full description

About Us

Lead. Grow. Transform.

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come.

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, we’re well-positioned to support Australian businesses in new ways.

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide.

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country.

Why Ford?

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car.

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers.

Discounted lease car options.
Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities.
Flexible Work Arrangements.
Growth and development opportunities via internal and external training.
Paid parental leave from day 1.
Comprehensive Employee Assist Program.
Wellness Programs including Free Flu Vaccinations and Health Checks.
Paid volunteer days. As the Salesforce Technical Lead, you will work within the Service PDO team in Ford's International Markets Group (IMG), acting as a highly collaborative hybrid Tech Lead and Scrum Master responsible for helping the team deliver reliable, scalable Salesforce outcomes across the post-sales customer lifecycle.

About the Role

This is a delivery and facilitation role first: approximately 60% of your time will be focused on sprint execution, team facilitation, impediment removal, technical alignment, and delivery coaching, with the remaining 40% dedicated to hands-on technical leadership. You'll sit at the centre of Service PDO delivery, supporting call centres, dealership operations, service booking experiences, and customer service journeys across IMG markets.

Hands-on technical leadership in this role doesn't mean carrying a heavy sprint coding load—it means building targeted Proof of Concepts to de-risk complex integrations, defining practical technical design frameworks, performing rigorous code and configuration reviews, and pairing with developers to debug highly complex issues.

The Service Product Leader owns the business direction, stakeholder outcomes, roadmap intent, and backlog prioritisation. You, as the Technical Lead, own the daily technical delivery rhythm—running the Daily Standup, protecting the development team's capacity, driving clarity on delivery approach, and ensuring the team delivers against agreed commitments while maintaining Ford's configuration-first and low-code/no-code principles.

Reporting to the IMG Service Product Owner, this role is based at our IMG Product Development Centre in Broadmeadows, Victoria, working a hybrid arrangement of 4 days on-site.