Support Engineer (Cebu)

Who is Benifex? 💚💜

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK. We believe no one comes to work to do a bad job or be actively disengaged, and that technology is instrumental in providing an exceptional employee experience. We are striving to create seamless but tangible interactions between employers and employees, making work a rewarding place for every single one of us. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. 🚀

Why should you apply? 🌟

• Challenge: take on exciting responsibilities that push your skills and keep you engaged

• Great learning environment: collaborate with supportive teammates and gain continuous learning opportunities

• Career progression: grow within the company and broaden your skills

• Top 10 Employer, Sunday Times Best Places to Work Awards

• Work for a profitable, fast-growing market leader in the online reward and benefits space

Great benefits

💰 Salary ₱45,000-50,000 + ₱5,000 allowances

🏢 Office based during probation then a hybrid working pattern (3 days in office, 2 days WFH), we will try to be flexible and accommodate your needs

✈️ 25 days paid vacation leave + 7 days paid sick leave

🎂 Your birthday off

❤️ Two half day wellbeing days

🩺 HMO and Dental Coverage for you

🤒 Life assurance

👩🏻‍🤝‍🧑🏻 Referral bonus

Role Overview 🚀

As Support Engineer, you will join a team of technical experts working on various projects relating to the configuration of our OneHub platform. You will be work closely alongside other team members in our technical and quality assurance teams where you will be working on technical and quality aspects of our OneHub product as required. Attention to detail, proactivity and the ability to work to changing priorities is a must for this role.

Responsibilities 🤘

• Translation of technical documentation into configured benefits – the ability to read and understand a technical specification document and translate that into how to build and triage issues with technical build in OneHub.

• Problem solving and investigate queries – the ability to understand build issues, investigate them and then apply a fix to both configuration and data.

• Triage tickets to ensure the correct information is recorded, and pass to the relevant team. Ensure tickets are up-to-date, and support ticket to resolution.

• Problem solve, and investigate queries.

• Work to strict deadlines for delivery.

• Unit test completed work, and peer review colleagues’ work.

• Administrative and ad-hoc activities as required.

• Maintain confidentiality within all aspects of the job role.

What are we looking for? 🔎

• Coding skills: the ability to understand C#, SQL and any other coding methodologies

• Data analysis: the ability to extract, analyse and manipulate data using T-SQL

• Testing/Quality Assurance: the ability to test and/or QA work completed by your colleagues

• A logical thinker.

• Detail orientated, quality driven and a meticulous planner.

• Prioritisation of workload and communication: the ability to ensure workload is completed on time and the ability to communicate delays in a timely way.

• Ability to skilfully navigate difficult conversations with fairness and empathy.

• Team player.

• Problem solver.

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.

Our interview process

✌ Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.

📞 Initial Call with the Talent Team

⏳ Interview with the Hiring Manager

🤩 Final interview with Senior Leadership

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.

We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.