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SD Solutions

MarketplaceTech Client #2 | Software Support Engineer

SD Solutions · Philippines

Staffing and Recruiting · 201-500 employees

20 h ago
Remote Mid (2-5 yrs) Full-time Philippines
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About the role

The Software Support Engineer will triage, debug, and resolve issues while managing feature releases and maintaining backend AI applications. They will work directly with the founder to ensure platform reliability and support ongoing development workflows.

What they look for

Full-stack engineering Debugging AI/ML systems Agent-based tooling Claude Codex Grok LLM orchestration Backend maintenance Feature branching Feature flags Prompt engineering Software support Technical communication

Requirements

Candidates must have a strong full-stack engineering background with hands-on experience in AI/ML systems and LLM orchestration. Excellent English communication skills and the ability to work independently in a founder-led environment are essential.

Full description

On behalf of MarketplaceTech Client #2, SD Solutions is looking for a Software Support Engineer

MarketplaceTech Client #2 is looking for a technically strong and creative Software Support Engineer to work directly with the founder and support ongoing development and maintenance of an internal platform used by both the team and clients. This is a full-time role focused on helping manage bugs, feature requests, and AI-assisted engineering workflows.

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

Responsibilities:

  • Triage, debug, and resolve issues from a provided task/bug list
  • Review features prototyped in staging, solidify them, and confirm readiness for production
  • Promote ready features to production; isolate incomplete work via feature branches/flags
  • Maintain reliability of existing functionality and prevent regressions
  • Perform backend maintenance of AI applications, including agent orchestration tools
  • Work directly with the founder on a daily basis
  • Stay visible, proactive, and consistently productive throughout the workday
  • No net-new feature development from scratch (out of scope)

Requirements:

  • Strong full-stack engineering background (frontend and backend)
  • Hands-on experience with AI/ML systems and agent-based tooling (e.g. Claude, Codex, Grok, or comparable LLM orchestration)
  • Comfortable maintaining and debugging production backend systems
  • Experience with feature branching/flags and safe release practices
  • Excellent English communication — clear, responsive, and able to work closely with a hands-on technical founder
  • High reliability, visibility, and consistent daily output
  • Time zone overlap with Austin, Texas is preferred

Advantages:

  • Previous experience working in small, founder-led teams
  • Strong practical experience with AI agent workflows and prompt engineering
  • Ability to work independently while remaining highly responsive and visible

About the company: A marketplace platform connecting engineering services and products across the energy and AI sectors. The platform combines a service marketplace with integrated project management tooling designed for consultants and field staff. Currently seeking a dedicated full-time engineer to take ownership of ongoing development and support.

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