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Oracle

Senior Support Engineer

Oracle · Abilene, Texas, United States · $52K–$132K/yr

IT Services and IT Consulting · 10,001+ employees

6 d ago
Mid (2-5 yrs) Full-time United States
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About the role

The Hardware Systems Engineer is responsible for diagnosing, testing, and repairing AI compute hardware within the Oracle Repair Center. They also perform functional validation and provide technical feedback to improve hardware reliability and product quality.

What they look for

Hardware troubleshooting Root cause analysis Physical repair Functional validation AI compute hardware Compute trays CDU test infrastructure Engineering observation Technical documentation Hardware reliability Operational efficiency NVIDIA hardware AMD hardware AI infrastructure Coolant leak management

Requirements

The role requires 3 to 5+ years of experience in hardware engineering or a related field. Candidates must be capable of performing advanced hardware troubleshooting and physical repairs on complex AI infrastructure.

Benefits

Medical insurance Dental insurance Vision insurance Short term disability Long term disability Life insurance AD&D Supplemental life insurance Health care flexible spending account Dependent care flexible spending account Pre-tax commuter benefits Parking benefits 401(k) savings and investment plan Paid time off Paid holidays Paid sick leave Paid parental leave Adoption assistance Employee stock purchase plan Financial planning Group legal Voluntary benefits

Full description

The Hardware Systems Engineer is responsible for diagnosing, testing, repairing, and validating next-generation AI compute hardware supporting Oracle Cloud Infrastructure (OCI). As a core member of the Oracle Repair Center, this role ensures Compute hardware is rapidly returned to service while helping improve hardware reliability, diagnosability, and operational efficiency across the repair ecosystem. The position plays an important role in sustaining repair velocity and supporting the broader scale-up of Oracle’s AI infrastructure.

Working closely with Development, Manufacturing, Supply Chain, and Global Product Engineering, the Hardware Systems Engineer performs advanced hardware troubleshooting, root cause analysis, and physical repair of AI infrastructure, with a particular focus on NVIDIA and AMD compute hardware and future AI platforms. The role includes functional validation of Compute Trays (CTs) using standardized repair and test processes, execution of repair validation through dedicated CDU test infrastructure, and completion of engineering observation reports and repair documentation for manufacturing, quality, and engineering teams. In addition, the engineer serves as a technical resource during coolant leak events, supports continuous improvement efforts, and may participate in weekend coverage and on-call rotations for critical events.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.