Service Delivery Manager

Manchester or Berlin

Salary - £45,000–£52,000 / €50,000–€60,000

About us

Distology is a cybersecurity solution provider. We work with a small, curated portfolio of

vendors — including Okta, Auth0, Tenable, Horizon3.ai, Halcyon and Snyk — and we

bring them to market through our network of partners.

Distology Engineering is the technical department behind that. We are a small team

blending sales engineers and professional services consultants, which means the same

people run the early technical conversations, build the proofs of concept, scope the

work, and then deliver it.

What you'll do

You'll lead a team of around a dozen engineers working across two sides of the

business: pre-sales for our vendors and partners, and delivery of projects for partners

and their customers.

• Lead the team. Development, one-to-ones, performance, and being the person they come to first. This is the heart of the role.

• Get the right engineer in front of the right partner, properly briefed — whether that's a demonstration, enablement or scoping a piece of work.

• Own our vendor relationships closely enough to understand where their products are heading, and adapt how we deploy the team accordingly.

• Resource and schedule across pre-sales and delivery. This is the constant puzzle, because most of our engineers do both.

• Carry closed deals through to delivered work — staffing, kickoff, check-ins, and landing on time and on budget.

• Build the bench through hiring and our network of trusted contractors.

• Keep pushing administrative work towards our AI tooling, and spend what you recover on the engineers, the partners and the vendors.

Success looks like: projects delivered well and partners who come back, vendors and

partners who feel properly supported, and a happy team that's organised, developing

and not overloaded.

You'll probably have

• Managed a delivery or technical team in an agency, consultancy or professional services environment

• Coordinated projects end to end — staffing, scheduling, check-ins, close-out

• Been genuinely partner- or client-facing, and reliable when something is under pressure

• A real habit of AI-assisted working, and something concrete you've changed about how you work

• Enough fluency with utilisation, budgets and margin to spot a problem in the numbers

• The self-organisation to hold a lot at once without being managed closely

Two things worth saying plainly. You don't need to be an engineer — you need enough

technical literacy to lead credibly and talk sensibly to a partner. And you'll inherit an

operating model rather than invent one: the commercial framework, measures and

tooling sit with the CTO, so expect support rather than blank pages

Benefits

· 25 days holiday (increasing with tenure) + ability to buy/sell days

· Birthday off

· Health & wellbeing investment

· Free breakfast every day

· Learning & development opportunities

· Quarterly company awards & travel incentives

· Annual service awards

· Cycle to work scheme

· Volunteering days

· Regular team socials

Equal Opportunity Statement

Distology is committed to diversity and inclusivity in the workplace.

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