Business System Analyst

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

What you will do?

• Gather, analyze and formalize user’s business requirements and processes, evaluate on feasibility of implementation and manage scope of project.

• Prepare project documentation such as Requirement Specifications/Use Case Specifications etc Adhere to project scope, update requirement traceability matrix, inform and record out-of-scope issues.

• Develop technical design specification and translate technical design into process/program specification. Involve in the design review session.

• Make changes to configurable items, which include hardware, software, documentation, etc.

• Participate in Coding and Code Review.

• Assist in the integration testing, system testing, User Acceptance Test & implementation activities.

• Prepare user manual and operations manual, and plan & facilitate training of users and operators.

• Provide post implementation support (including production support and service requests).

• Escalate and discuss critical issues such as scope creep with the relevant managers.

• Conduct requirement gathering sessions. Conduct gap analysis of current business process to identify improvement opportunities.

• Have clear and open communication with customers on project issues or clarifications.

• Track the progress and provide updates to project manager.

• Work to resolve problems promptly and provide effective solution.

• Take on ad hoc assignments from the Reporting Officer (RO) as required, demonstrating flexibility and responsiveness to evolving business needs.

• Provide end-to-end support across business analysis, system support, data management, and cross-function coordination activities.

What the Ideal Candidate should possess?

• Degree/ Diploma in Computer Science, Engineering or a related discipline

• 5 years IT experience in business analysis.

• Preferably with 2 or more years related experience in an IT support role.

• Familiar with Software Development Life Cycle (SDLC), Agile methodology

• Technology – MSSQL2012 & above, Visual Studio .Net, MSSQL Stored Procedure

• Domain – Familiar with Project Financial, Project management tools

• Good understanding of Product Implementation process and methodology

• Familiarity with ITSM software such as ServiceNow etc.

• ITIL or similar certification is a plus.

• Intermediate MS365 skills (Excel, Word, PowerPoint).