Senior Systems & IT Support Engineer

Job Title: Senior Systems & IT Support Engineer

Department: IT Supervisor: IT Manager Location: Raleigh, NC

Pay Type: Salaried

Hiring Range: DOQ

8- Hour Shift, Monday – Friday

Position Summary

The Senior Systems & IT Support Engineer is responsible for providing advanced technical support while managing the company’s IT infrastructure, Microsoft 365 environment, cybersecurity, and network operations. This position serves as the primary escalation point for complex technical issues and supports users across all company locations. The role also leads IT projects, works with vendors, and helps maintain a secure, reliable, and efficient IT environment.

Position Duties and Responsibilities

IT Support

- Provide Tier 2 and Tier 3 technical support.

- Troubleshoot hardware, software, printers, and mobile devices.

- Resolve complex technical issues.

- Assist with employee onboarding and offboarding.

- Deploy and configure computers and other IT equipment.

Microsoft 365 Administration

- Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.

- Administer Entra ID users, groups, licenses, and MFA.

- Maintain email security and user permissions.

Systems Administration

- Install, configure, and maintain Windows servers and IT systems.

- Monitor system performance and availability.

- Perform software updates and patch management.

- Maintain backup and disaster recovery solutions.

Network Administration

- Support LAN, WAN, Wi-Fi, VPN, firewalls, and VLANs.

- Troubleshoot network connectivity issues.

- Coordinate with ISPs and network vendors.

Cybersecurity

- Maintain security policies and best practices.

- Monitor security alerts and respond to incidents.

- Manage endpoint protection and security software.

- Conduct employee cybersecurity awareness training.

- Assist with compliance and security documentation.

IT Projects

- Lead or assist with infrastructure and cloud projects.

- Support Microsoft 365 improvements and migrations.

- Implement new technologies and system upgrades.

- Coordinate IT projects with vendors and internal departments.

Vendor & Asset Management

- Manage IT vendors and support contracts.

- Purchase and track IT hardware and software.

- Maintain IT inventory and asset records.

Documentation

- Create and maintain technical documentation.

- Update IT procedures and knowledge base articles.

- Maintain network diagrams and system documentation.

Teamwork & Communication

- Work closely with all departments and external vendors.

- Provide excellent customer service.

- Communicate technical information clearly to non-technical users.

- Participate in team meetings and continuous improvement initiatives.

Minimum Requirements

Education & Experience

- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.

- 5+ years of IT support or systems administration experience.

- Experience supporting Microsoft 365 environments.

- Experience with networking and cybersecurity.

Technical Skills

- Microsoft 365 Administration

- Entra ID (Azure AD)

- Windows Server

- Windows 11

- Linux

- macOS

- TCP/IP, DNS, DHCP, VPN, VLANs

- Firewalls and wireless networking

- Backup and disaster recovery

- PowerShell (preferred)

- SQL knowledge (preferred)

Soft Skills

- Strong troubleshooting and analytical skills.

- Excellent communication and customer service.

- Ability to prioritize multiple tasks.

- Strong documentation skills.

- Ability to work independently and as part of a team.

- Willingness to learn new technologies.

Preferred Certifications

- Microsoft Certified

- CompTIA A+ (required)

- CompTIA Network+

- CompTIA Security+

- Microsoft 365 Administrator

- Azure Administrator Associate

- ITIL Foundation (preferred).

LS Tractor offers a competitive compensation package that includes:

• Competitive Base Pay and Bonus Pay
• Health Insurance – coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
• After 90-days – Company paid• Short-term Disability
• Long Term Disability
• Basic Life Insurance

• After 90-days Optional Coverage• Dental
• Vision
• Accident Insurance
• Optional Life Insurance
• Cancer Insurance

• Paid Vacation and Personal Days
• 11 Paid Holidays
• 401k with Company match after 1 year