Business Analyst, Accounts Receivable (12-Month Contract)

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Don’t miss this opportunity! Submit your application by August 27, 2026 to be considered for this exciting opportunity.

JOB TITLE: Business Analyst, Accounts Receivable

POSITION STATUS: Temporary

DEPARTMENT: Finance

LOCATION: Montreal

We are seeking a Business Analyst with strong expertise in Accounting and Accounts Receivable to support the design and implementation of a new reservation system. This role will act as the bridge between Finance, Operations, IT, and project stakeholders to ensure the new system supports accurate billing, customer account management, revenue recognition inputs, cash application, reconciliation, reporting, and internal control requirements. The ideal candidate combines solid business analysis capabilities with hands-on knowledge of receivables processes, accounting impacts, and system implementation projects.

WHAT YOU'LL BE DOING

• Gather, document, and validate business requirements related to accounting, invoicing, customer billing, refunds, adjustments, collections, and accounts receivable processes within the reservation system.

• Analyze current-state workflows and define future-state processes that improve operational efficiency, financial accuracy, and customer experience.

• Work closely with Finance teams to ensure proper treatment of receivables, payment allocation, credit balances, reconciliations, and reporting requirements.

• Translate business needs into functional requirements, process maps, user stories, business rules, and test scenarios for system configuration and development teams.

• Partner with IT, vendors, product owners, and project managers to ensure accounting and AR requirements are built into the reservation system design.

• Identify risks, control gaps, and compliance considerations related to billing accuracy, cash application, revenue flows, and financial reporting.

• Lead or support user acceptance testing by defining test cases, validating expected results, and coordinating issue resolution with stakeholders.

• Assist with data mapping, data validation, and migration activities related to customer accounts, invoices, open balances, payment history, and transaction records.

• Prepare process documentation, training materials, and stakeholder communications to support change management and successful system adoption.

• Provide post-implementation support to resolve process issues, monitor outcomes, and recommend continuous improvements.

WHAT YOU BRING TO THE TEAM

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, Information Systems, or a related field.

• 5+ years of experience in business analysis, finance transformation, or system implementation projects.

• Strong knowledge of accounting processes with specific expertise in Accounts Receivable, billing, collections, cash application, and reconciliations.

• Experience working on reservation, order management, billing, ERP, or other transaction-based systems.

• Proven ability to document requirements, facilitate workshops, map business processes, and support system testing.

• Strong understanding of financial controls, data quality, and the downstream accounting impacts of operational transactions.

• Excellent analytical, problem-solving, and stakeholder management skills.

• Advanced proficiency in Excel and experience with financial systems and reporting tools.

• Strong written and verbal communication skills with the ability to explain business and financial requirements clearly to technical and non-technical teams.

Preferred Qualifications

• Experience in travel, hospitality, transportation, or other industries using complex reservation or booking systems.

• Knowledge of payment processing, chargebacks, refunds, credits, and customer account lifecycle management.

• Familiarity with ERP platforms, system integrations, and reporting environments.

• Experience supporting large-scale transformation or digital modernization projects.

• Professional certification such as CBAP, PMP, CPA, or equivalent is an asset.

WHY WORK WITH US?

• Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service

• Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home

• We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family

• We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.  

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.