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XPT Software Australia Pty Ltd

Business Analyst- utilities

XPT Software Australia Pty Ltd Victoria, Australia

IT Services and IT Consulting · 51-200 employees

23 h ago
business-analyst Senior (5-10 yrs) Contractor Australia
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About the role

The Business Analyst will bridge business requirements and technology solutions for utility organizations, focusing on outage management and field service processes. Responsibilities include gathering and documenting business requirements, mapping processes, and supporting digital transformation initiatives to improve operational efficiency.

What they look for

Business Analysis Field Service Management Outage Management Systems Utility Operations Work Order Management Process Mapping Requirements Elicitation Stakeholder Management SAP SAM ADMS POAM GIS SCADA Azure DevOps Jira BPMN Gap Analysis

Requirements

Candidates must have 4-8 years of experience in business analysis within the utility, energy, or field service industries. Proficiency in outage management systems, field service management processes, and relevant technical platforms like SAP, Azure, or Salesforce is required.

Full description

Job Summary

We are seeking an experienced Business Analyst with expertise in Field Service Management (FSM) for Outage Management to bridge business requirements and technology solutions for utility organizations. The role involves gathering, analyzing, and documenting business processes, supporting digital transformation initiatives, and delivering solutions that improve outage response, field workforce productivity, customer experience, and operational efficiency.

Key Responsibilities

Business Analysis & Requirements Management

  • Gather,

analyze, and document business requirements from stakeholders, SMEs, and operational teams.

  • Conduct

workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities.

  • Create

Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), user stories, process flows, and use cases.

  • Translate

business requirements into functional specifications for development teams.

Field Service Management for outage managmenet

  • Analyze

and improve field service processes including work order management, scheduling, dispatching, workforce mobility, and asset maintenance.

  • Collaborate

with field operations teams to optimize technician productivity and service delivery.

  • Support

implementation and enhancement of Field Service solutions such as SAP SAM or ADMS POAM platforms.

Required Skills & Experience

Functional Skills

  • Strong

experience in Business Analysis within Utility, Energy, Electricity, or Field Service industries.

  • Understanding

of Outage Management Systems (OMS) and utility operations.

  • Knowledge

of Field Service Management processes:

  • Work

Order Management

  • Scheduling

& Dispatch

  • Mobile

Workforce Management

  • Service

Operations

Technical Skills

  • Experience

with OMS, FSM, GIS, SCADA, CIS, EAM, or ERP integrations.

  • Familiarity

with APIs, data mapping, system integrations, and workflow automation.

  • Experience

with Power BI, SQL, Azure, Dynamics 365, Salesforce, or similar platforms is advantageous.

  • Knowledge

of Agile tools such as Azure DevOps or Jira.

Business Analysis Skills

  • Requirements

elicitation and documentation.

  • Process

modelling (BPMN, Visio).

  • Gap

analysis and business process reengineering.

  • User

story creation and backlog management.

  • Stakeholder

management and workshop facilitation.

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